Jr. Customer Support Engineer Job at NOKIA
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
- Provide Remote Technical Support (RTS) for the Nuage SDN solutions and associated network elements.
- Interface, develop and maintain relationships with external and internal remotely to troubleshoot/answer questions. This will involve accessing the remote sites, reviewing log files, coordinating the duplicating or testing of the issue, gathering traces, logs, files, translations, etc. for critical support. There will be occasions when this work will need to be performed during the customer site's maintenance window during their maintenance window time zone.
- Assist with debugging complex product installations, resolves complicated product problems by applying both established procedures and creative alternatives.
- Interface, develop and maintain relationships with regional TEC (Technical Expertise Centers), Solution Teams and Product Business Units.
- Ensure external and internal customer trouble tickets tracked are continuously updated and maintained per the Nokia processes, and prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability.
- Bachelor's degree/College Diploma in Computer/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience.
- Time management, Interpersonal and organizational skills.
- Ability to articulate technical issues and solutions to internal and external customers.
- Experience with Software Defined Networking (SDN) engineering, concepts and service models
- Knowledge with Cloud Management Systems (CMS) such as VMware vCloud, OpenStack, CloudStack
- Good understanding of the Virtual Private Network L2 and L3 solutions and OSPF, BGP, Routing/Switching protocols and XMPP
- Proficient with Linux operating systems – CentOS - RHEL
- Strong hands-on experience in troubleshooting software or network problems
What we offer
Nokia standard offering:
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
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