Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver, Kelowna, Calgary and Yellowknife. The firm is recognized and respected by its peers in legal and business publications and was named one of BC’s Top Employers for 2022. Business in Vancouver also recognized Lawson Lundell LLP as the fastest growing law firm in Western Canada. Our lawyers have received national and international recognition in numerous legal directories and publications. Our clients are leaders in the jurisdictions where we are located and around the world.

We are currently recruiting for the position of IT Support Specialist (Help Desk) located in our Kelowna offices. Join a team of IT professionals that enjoy technology and support each other in the delivery of exceptional IT services to the firm.

Responsibilities for this position include, but are not limited to:

• Tier 1 IT Support – troubleshoot requests coming from calls and emails to the IT Help Desk
• Provide after hours on-call support on rotating schedule.
• Support & setup of Audio/Video conferencing technology in meeting rooms.
• Support for computer equipment & office phone setup and moves
• Investigate, troubleshoot and resolve end-user application or peripheral issues. This may involve working with application support teams and vendors.
• Support our IT environment, including Virtual & Physical desktops, mobile device management (MDM), access & identity management (AD, Exchange, Jabber), e-Fax, Email messaging, and web security tools.
• Meeting room and computer equipment moves and setup, supporting video/web conferencing platforms – Cisco Webex, MS Teams, and Zoom.

Qualifications

• This position is required to be on-site and travel between our two downtown Kelowna offices.
• Certificate or diploma in information technology or computer systems
• Microsoft Office/Windows experience
• Strong technical and analytical skills
• Excellent verbal and written communication skills in English
• Good Interpersonal skills and a positive attitude
• Ability to be resilient when dealing with stressful situations or people
• Self-motivated and able to multi-task
• Willing to work flexible hours when required
• Successful completion of a Canadian criminal records check
• 2+ years’ experience in supporting end-user technologies, including Windows10/11, MS Office, Adobe, networked printers, Mac OSX, and Citrix (or other remote desktop solutions).

Nice to have

• Experience working in a professional services firm
• Microsoft Certifications
• Strong understanding of ITIL

Exciting perks and benefits of working at Lawson:

• Competitive Compensation
• Health Benefits: extended health, dental, vision, out of country, life, ad&d
• Flexi Benefit: reimbursement for eligible lifestyle related expenses
• Education Reimbursement: We are committed to growth and development, and our educational reimbursement policy provides opportunity for our staff to expand on their skills and knowledge
• Paid Time Off: vacation time starts at 3 weeks, personal days, sick time, and a volunteer day every year
• Financial Benefits: defined contribution pension plan matched by the firm, RRSP, TFSA, year- end bonuses and an employee referral bonus program
• Fun Environment: annual year end party, happy hours, staff appreciation week, and many other social events
• Awards: long term service and bonus vacation awards

If you are a professional, motivated hardworking team player with a positive outlook and would like to share your expertise with us, please submit your resume with a cover letter to Kevin Bahng, Chief Information Officer.

Although we thank all applicants for their interest in Lawson Lundell LLP, only shortlisted candidates will be contacted. No phone calls please.