Update: Please note that the closing date of this process has been amended to January 9, 2023.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

All communication for this process will be conducted via email. Please ensure you regularly check your email for updates.

The first round of assessments will commence on November 24, 2022. Assessments will be conducted on a regular basis after this date

We encourage applicants to submit their application on-line. If you are unable to apply online and wish to send us your application by email please email ESDC.W-T.2022-CSD-EA-WT-0189901-W-T.EDSC@hrsdc-rhdcc.gc.ca and we will forward the application form and directions directly to your inbox. Please use the subject line “Requesting Email Application” when you send us your request.

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

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ABOUT THE ROLE AND WHO WE ARE
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Apply today for an opportunity to join Employment and Social Development Canada - Service Canada.

Are you interested in being a part of a team that is committed to helping people? We are looking for individuals who share our enthusiasm and who are motivated to work collaboratively and strive for innovation to support Canadians. Take advantage of a dynamic opportunity within Employment and Social Development Canada / Service Canada, the second largest federal department. See for yourself how you could contribute to helping our communities in a constant learning environment. (https://www.canada.ca/en/employment-social-development/corporate/portfolio/service-canada.html)

We are an employer that fosters employee well-being, provides an open and respectful workplace, competitive benefits and promote work-life balance.

Duties

This Inventory may be used to staff vacancies in the following positions:

Passport Officer (PO)

As a Passport Officer, you will be assisting and responding to citizens’ in- person enquiries in either a Service Canada Centre or Passport Canada Office. Passport Officers are a part of a highly trained team, whose role is to administer the Canadian Passport Program while adhering to policies and procedures. As a Passport Officer you will liaise directly with the public to review intake, decision-make and process their passport applications.

Citizen Services Officer (CSO)

Working with the public in your community, Citizen Services Officers are the face of government, responding to citizens’ eService or in-person enquiries in our Service Canada Centres. The position serves as the primary gateway for enabling in-person client access to government services, entitlements and benefits and facilitates first point of contact resolution. In this role, you could be assisting citizens with a wide range of programs and services, helping them to become self-reliant in accessing our online services or assisting them with pension or passport documents.

Payment Services Officer (PSO) & Program Services Officer (PSO)

Working in teams you will play a critical role directly supporting some of Canada’s most vulnerable citizens. In this role, you could be speaking to clients by phone to help them understand program-specific legislation, procedures and processes required to receive services and/or benefits administered by the Department. You will also be responsible for maintaining client files using various computer systems. This work has a direct impact in supporting client’s ability to support themselves and their families through accessing Pensions, Employment Insurance and other benefits.

Integrity Services Officer (ISO)

As an Integrity Services Officer, you will determine the eligibility of persons applying for benefits including Employment Insurance benefits, Canada Pension Plan and the Temporary Foreign Worker program. You will monitor the payments of benefits throughout the duration of a claim and investigate claimants when there appears to be fraudulent behaviour.

Work environment

Work is performed in a public facing office; however, telework/working remotely may be required. Applicants must be willing and able to work in sites accessed by the public and/or remotely if requested.

Work involves dealing with high volumes of clients in a busy environment.

Intent of the process

Positions to be filled: 50

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative (CBC/CBC)

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs:

Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

Conditions of employment

Various Security Requirements - Please note that ESDC will assist all qualified candidates in the security clearance process. This step is required for all those entering into the public service to ensure the security of information and personnel.

If you have any questions regarding this step, please contact us at ESDC.W-T.2022-CSD-EA-WT-0189901-W-T.EDSC@hrsdc-rhdcc.gc.ca

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Acknowledgment of receipt of applications will not be sent. We will only contact candidates once screening is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) written assessment, and c) oral assessment.

If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume.

All communication relating to this process, including email correspondence may be used in the assessment of all qualifications.

This process is being carried out in conjunction with the following selection process number: 2022-CSD-EA-WT-0189903. The same assessment tools may be used. Should you apply on this other process, you may be assessed only once, and the assessment results may be applied to both. Separate pools of qualified candidates will be established for each process. Please note that the area of selection, experiences and asset qualifications may differ from one process to another, which is why you should apply for all positions in which you are interested and show how you meet each of the criteria that may be used in screening.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.