Intake Counsellor - Full Time

Who we Are

Success stories like this do not happen every day! From our humble beginnings as a group of mothers going door-to-door collecting dimes in support of polio research, March of Dimes Canada (MODC) has grown into a national, multi-service organization. Today, we provide a wide range of programs and services to Canadians living with disabilities so they can maximize their independence, personal empowerment, and community participation. With more than 135 locations across Canada, and over 2,400 employees, MODC continues to grow and set new standards for community-based service delivery.

Our Community Support Services (CSS) program supports people with disabilities, including those with physical disabilities, brain injury and seniors, so they can live in their own homes and remain engaged, active members of their communities for as long as possible. CSS includes a variety of solutions, from supportive housing, congregate care, outreach and home-making.

This Opportunity

We are currently looking to fill three permanent, full-time Intake Counsellor roles.

Duties include the following:

• Process applications in accordance with established standards using an established client database system.
• Communicate with applicants in a timely and professional manner utilizing their preferred method of communication.
• Confirm applicant’s general eligibility, priority of need and consumer contribution status using documents submitted by applicant.
• Prepare and issue correspondence and applicant communications in accordance with program standards.
• Coordinate file follow up and collection of required documentation in consultation with Barrier Free Design Counsellors at various stages of the granting process.
• Submit invoices for payment within electronic data base.

Background / Qualifications:

• Minimum Secondary School Diploma
• Minimum 2 years with related/office experience
• Strong Microsoft Office experience
• Ability to communicate positively and effectively both in verbal and written form
• Excellent interpersonal skills
• Team player that has the ability to accept responsibility, and to cooperate and communicate with others to accomplish organizational goals
• Ability to work efficiently and accurately under pressure
• Ability to manage a large caseload
• Highly organized and strong time management skills
• Strong customer service focus
• Fluency in French will be considered an asset

Please note that March of Dimes Canada has a mandatory COVID-19 vaccination policy. All employees must be fully vaccinated against COVID-19 by receiving all required doses of a vaccine approved by Health Canada at least 14 days prior to the commencement of their employment, or as otherwise recommended by public health authorities. We will provide reasonable accommodation to individuals who are unable to be vaccinated for medical reasons or on the basis of any other protected ground, as required under applicable human rights legislation.

March of Dimes Canada is committed to a selection process and work environment that is inclusive, equitable and accessible. We welcome applications from qualified individuals that reflect the abilities and diversity of the populations we serve. March of Dimes Canada will proactively provide accessibility solutions to job applicants throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.

Job Types: Full-time, Permanent

Salary: $36,072.00 per year

Schedule:

• Monday to Friday

Work Location: One location

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