At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as

adjustments can be made to help support you in delivering your best performance.

Insurance Customer Service Representatives

Job Title: Cust Contact Rep II Reference Number: 117039

Location: North Vancouver Employment Type: Permanent Full Time

Hours of Work: Other Posted Date: 2022/11/29

Position Highlights

Bring your enthusiasm to our fast-paced contact centre. Our Insurance Customer Service Representatives provide support and

information to customers and our broker community on issues such as motor vehicle registration, licensing and insurance

matters.

As a Representative, your duties will include:

• As the first point of contact, your dedication to our customers and ability to efficiently and effectively respond to enquiries in a

polite and professional manner is essential.

• Assisting with the implementation of new insurance services and initiatives.
• Processing of payments and fees.
• Routinely access computer databases and reference manuals to research and obtain the required information to best enable

the broker to complete the customer transaction.

These roles are located in North Vancouver however, there may be an option to work out of a Surrey location in the future.

The hours of operation are as follows for Full time (40 hours per week). Shifts will be scheduled within our hours of operation:

Monday to Friday: 8:00am to 8:00pm

Saturday: 8:30am to 6:00pm

Position Requirements

As a successful applicant, you will have:

• Previous customer service experience.
• Excellent communication skills.
• Strong analytical, listening, questioning, and organizational skills.
• The ability to manage incoming queries in a busy, fast-paced environment.
• Experiences working on the phone is ideal but not required.

Application Requirements:

• Successful completion of a data entry and listening test is required.

Position Information

What we offer:

• Competitive Salary & Benefits: We are committed to providing a highly competitive salary and some of the most

comprehensive benefits in the industry. The salary for this position starts at $49,369.59 annually ($27.12 hourly).

• Professional Development: We offer comprehensive in-house training to ensure you are equipped with the knowledge to be

successful in your role.

• Hybrid of on-site and working from home: We offer flexible working arrangements, as we continue to support our employees in

balancing their family commitments and careers.

• COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety

and wellbeing.

• Engaging Culture: We promote an inclusive and diverse work environment.

ICBC continues to be recognized as one of BC's Top Employers. We hire great people for phenomenal jobs, come join our

team!

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as

adjustments can be made to help support you in delivering your best performance.

Only candidates legally entitled to work in Canada will be considered for this position.

#ZR2


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