Job Overview

An Inside Claims Representative - Property contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of small to moderate property claims. This role is responsible for applying and explaining policy coverages and documenting claim files while maintaining an exceptional customer experience throughout the life of a claim. The role is accountable for providing timely service and prompt management of your claims pending from initial report to conclusion.

• We are currently hiring for Entry Level, Intermediate and Senior Level Claims Representatives.

Job Responsibilities

• Provide direction and support to our policy holders through the life of the claim, by providing exceptional customer service delivered with empathy, interpret policy wordings, and determine policy coverage.
• Establishing timely and accurate loss and expense reserves through the life of the claim to ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to appropriate internal teams/stakeholders
• Adhere to policies, procedures, and Standard of Work documentation
• Coordinate and manage services with vendors and service providers. Evaluate and reconcile relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities in order to quantify losses
• Communicate with policy holders in a timely and proactive manner, by means of voice to voice, written and digital correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional customer experience.
• Demonstrating the skills to review repair estimates, while developing the skills to create narrative scopes and generating entry level estimates using an estimating software system.
• Working in partnership with other claims staff in both an individual and team-oriented capacity
• Maintaining detailed and accurate records based on company standards and policies within the claims system
• Maintaining an effective and current diary system and document claim file activities in accordance with established procedures
• Demonstrate strong organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Developing, demonstrating, and maintaining knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry
• Support CAT plan as necessary, including potentially assisting on claims outside of your service area, perform other duties as assigned

Qualifications

• Willingness to work toward Chartered Insurance Professional (CIP) designation which would include supporting adjuster licensing requirements (where required) would be beneficial
• Exceptional customer service skills demonstrating empathy and concern for our customers
• Strong teamwork skills with the ability to collaborate with others
• Ability to interpret and quantify property damage estimates
• Excellent communication skills, both written and oral
• Excellent investigative and analytical skills
• Good Highly proficient in time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Detail oriented with a critical degree of accuracy regarding data entry Excellent negotiation skills
• Experience utilizing computer technology such as Microsoft Office, email, Web-enabled applications, and database software required
• Ability to manage a high claim inventory and new claim intake
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong problem solving and critical thinking skills. Ability to draw valid conclusions and effectively communicate them.
• Self driven with a strong commitment to ongoing education, development, and learning
• College/University degree is preferred or equivalent experience

Key Competencies

• Leveraging Feedback
  • Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, coworkers, internal/external partners, or customers); responding favorably to feedback and using it constructively to take action to improve knowledge, skills, behavior, and impact on others.
• Managing Work
  • Effectively managing one's time and resources to ensure that work is completed efficiently.
• Adaptability
  • Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful
• Customer Orientation
  • Placing a high priority on the internal or external customer’s perspective when making decisions and taking action; implementing service practices that meet the customers’ and own organization’s needs.