Implementation Specialist Job at Compass Group
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Job Summary
We are a small and passionate Systems Management team developing operational solutions for Compass Group Canada, looking to work with equally passionate and kind individuals. We are advancing and implementing a series of tools used to manage operations in the food and beverage industry. We will be growing and continuing development of current and new projects – Including Enterprise scaling with connections to existing and third-party systems, with results aimed at business analytics, operational efficiency, and creating industry changing systems.
How you will make an impact:
- This position includes managerial responsibilities including but not limited to overseeing a team of Implementation Coordinators
- Manage projects & deadlines for key clients, new rollouts, and existing client program changes
- Evaluate project deliverables
- Track and report project status, completion, success metrics, issues, client satisfaction
- Determine internal resource requirements of projects based upon project needs
- Communicate the client’s expectations to internal departments, and discuss alternative options/solutions
- Provide key client project status updates to System Management Executive team
- Summarize the status for field partners on current projects and initiatives, and outline time and action
- Gather relevant information from a variety of technology sources and package in a professional medium
- Present via phone, webinar or person-to-person/group meeting settings
- Run verification reports to ensure proper system setup
About you:
- Excellent interpersonal communications skills
- Maintain positive internal and external work relationships
- Strong customer service orientation, written and verbal communication skills
- Strong conflict resolution and problem-solving skills
- Timeliness and accuracy and ability to prioritize and organize business requirements and workload
- Intermediate Microsoft Excel experience required, i.e. calculations, VLookup
- Proven ability to work efficiently and effectively under pressure in a fast-paced environment
- Proficient with Microsoft Office Suite
- Experience with POS systems (Bypass, Micros, Volante, etc.)
- Travel as needed
- Must be Nice
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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