Hybrid Customer Service Representative Job at Halenda's Fine Foods Ltd

Halenda's Fine Foods Ltd Etobicoke, ON

Hybrid role:

To be considered for this role:

You must have a experience in the following:

Cold Calling

Sales - outside of inside

Food Industry

You will act as a liaison, provide product and service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Key Responsibilities:

· Process orders by phone, email or in person

· Liaise with the various departments to ensure awareness of the incentives and promotions being offered

· Promote sales to existing clients

· Cold calling on new business and new distribution venues

· Develop reports and proposals to illustrate the benefits of goods or services

· Adapt communication styles to deliver information effectively to a range of individuals

· Build and maintain ongoing awareness of new products and services, competitor activities, and other research

· Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary

· Keep up-to-date records on sales calls and customer contacts in a timely manner in the format required

· Relay customer quality improvement suggestions for company products and services

Job Requirements

· Strong knowledge of sales principles, methods, practices, and techniques

· Proven sales ability with capability to meet and surpass targets and goals

· Ability to effectively communicate both verbally and in writing

· Ability to prioritize and manage conflicting demands

· Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers

· High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment

· High level of integrity and work ethic

· Perform other duties and responsibilities as required or requested by management

· Be able to drive to visit customer 1 – 2 days a week

Knowledge, Skills and Competencies:

· Outside sales and cold call experience

· Able to implement solutions to general and specific customer concerns

· Able to work in fast-paced environment, meet time deadlines

· Good organizational and record keeping skills

· Able to speak and communicate effectively with customers and employees both verbally and in writing

· Basic Proficiency in Microsoft Outlook, Microsoft Word and Excel

· Good problem solving ability

· Excellent data entry skills

Job Types: Full-time, Permanent

Salary: $50,000.00-$60,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Commission pay

Application question(s):

  • You must have a minimum of two years in the food industry to be considered
  • Do you have a minimum of 1 year of Outside Sales experience

Work Location: Hybrid remote in Etobicoke, ON




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