HR Service Centre Representative Job at City of Ottawa
Requisition ID: 5666
Department: Innovative Client Services Dept.
Service: Human Resources Services
Branch: HR Employee Experience Strategy and Solutions Branch
Employment Type: 1 Full-time Temporary - Up to 1 year
Work Hours: 35.00 /hours per week
Affiliation: Non Union/Non MPE
Salary Information: $61,805.38 - $72,312.24 annually (2022 rates of pay)
Location: City Hall,110 Laurier Avenue West
City: Ottawa, ON
Job Category: Administrative and Support Services
Application Close: 15/12/2022
Successful applicants meeting the employer’s qualification standard will be placed on an eligibility list. This list will be used to staff current and ongoing requirements until December 31, 2023.
JOB SUMMARY
The HR Innovative Solutions Branch maintains, administers and supports HR systems and processes to ensure efficient and reliable access to people information.
You serve as the first point of contact for standard HR information, inquiries and transactions via telephone, intranet, voicemail and walk-in visits.
You provide sound interpretation and application of HR policies and practices, applying a broad base of human resources knowledge, judgement and initiative when interacting with representatives of city departments to resolve HR related concerns, and to process HR transactions, including answering incoming calls and questions relating to general human resources issues, recruitment, staffing, collective agreements, benefits, pensions, pay and employee leave. You also provide advice to clients on how to use HR self-service tools to obtain information and resolve issues.
EDUCATION AND EXPERIENCE
Completion of 2 year post-secondary or community college diploma in Business or related field
Minimum of 3 years of related customer service experience, preferably in a Human Resources and/or Payroll functional area
KNOWLEDGE
- Customer service practices
- Working knowledge of HR policies, processes and procedures
- Microsoft Office Suite (intermediate level) and other corporate standard software, as required
- Intermediate knowledge of HRIS (preferably SAP)
- Employment Standards Act, MFIPPA and other related legislation
- Demonstrated knowledge of HRIS operation within an HR/Payroll services environment is an asset
COMPETENCIES, SKILLS AND ABILITIES
- Customer service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
- Apply collective agreements provisions as they relate to employee transactions
- Excellent organization and time management skills and techniques: ability to plan, organize and carry out work assignments, managing multiple and competing tasks simultaneously and prioritizing work to meet heavy workloads and non-negotiable deadlines
- Ability to troubleshoot, problem-solve and take corrective action to resolve issues
- Strict attention to detail and accuracy in the maintenance of records: ability to produce spreadsheets and statistical reports
- Ability to apply communication skills with all levels of the employees, management and the general public
- Work independently and within a team environment to provide optimal client service
- Ability to provide technical support concerning the Employee Self Service/Manager Self Service (ESS/MSS)
- Communicate effectively on complex issues
- Superior client service skills, patient and tactful with clients and other staff
- Highly organized/reliable and flexible
- Integrity, tact, discretion and good judgment in maintaining confidential information
- Takes initiative
- Creative/innovative
- Thorough
- Team player
- Able to manage time demands and changing priorities
- Detail oriented
- Able to handle multiple tasks and work independently with minimum supervision under tight deadlines
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- You may initially be paid 95% of your starting rate of pay, in accordance with the terms and conditions.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.
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