Service Desk Analysts
Fredericton, NB
We are currently looking for Service Desk Analysts to join our client’s growing team in Fredericton! This is an excellent opportunity to join one of New Brunswick's leading employers, with lots of room for advancement for the right candidate.
Hours: Days, afternoons and weekend shifts
Salary: $20.00-$24.00/hour
Start Date: May 10, 2023
Responsibilities:
Requirements:
#Admin
Fredericton, NB
We are currently looking for Service Desk Analysts to join our client’s growing team in Fredericton! This is an excellent opportunity to join one of New Brunswick's leading employers, with lots of room for advancement for the right candidate.
Hours: Days, afternoons and weekend shifts
Salary: $20.00-$24.00/hour
Start Date: May 10, 2023
Responsibilities:
- Responsible for the day-to-day activities of the Incident Management process
- Investigate and resolve general Incidents within scope, adhering to stated KPIs and SLAs
- Logging all incoming phone calls, emails and communicator messages into Incident Management database
- Enters Incident information accurately and escalate according to established procedure
- Provides initial assessment of Categorization and Severity for reported Incidents
- Abide by all applicable corporate policies and regulations
- Provide implementation and post implementation support across the enterprise
- Participate in “on-call” support
Requirements:
- 2 Years of Experience
- College Diploma or Degree
- Demonstrated high energy with a focus on Customer Service
- Experience with end user computing technologies - desktops, laptops, handheld devices, mobile devices
- Strong interpersonal, written, and verbal communication skills
- Ability to analyze, troubleshoot, and escalate technical issues through to resolution
- ITIL Foundations or working knowledge an asset
- Experience with desktop applications – Office 365, Windows 7, 10, MS Office Suite, Internet Explorer 11, Microsoft Edge, Google Chrome, SCCM remote control, SharePoint, Remote access
- Familiarity with Microsoft Office, Exchange, Active Directory, and other Office applications would be considered an asset
#Admin
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