General Manager

Silver Hotel Group is currently recruiting for a General Manager for our Valhalla Hotel and Conference Centre in Thunder Bay Ontario.

The General Manager will lead the operations of all departments, Front Office, Housekeeping, Food and Beverage and Banquets in order to meet financial goals and uphold customer satisfaction. The General Manager ensures that all policies and procedures are followed in order to uphold Company/Brand hotel standards.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Corporate Operations Director, this position will be required to:

Business development, financial forecasting, and budget control:

• Develop and execute short/long-term rate strategy, sales, and marketing plans to drive occupancy, ADR and revenue growth and hotel profitability.

• Build collaborative relationship with OTAs and travel/event companies and ensure high visibility and quality scores on their platforms.

• Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, accounts receivable and payable, credit card reconciliations, and registration information.

• Review all departmental schedules to ensure reasonable staffing and productivity.

- Procurement management - reviews all departmental purchase requests to ensure they are reasonable and cost efficient.

• Develop Community Relationships within the Thunder Bay area

Team management and leadership:

• Leads the management of the hotel staff in such a way to improve team capability, increase hotel profitability and customer satisfaction. Responsibilities include overseeing the hiring, training, work direction, and performance management of all employees, creating a motivating work environment, and build a capable and winning team.

• Committed to Developing and Maintaining Silver Hotels core values a culture of respect, appreciation, and fun.

• Supervise, train and develop direct reports.

• Establishes and enforces hotel policies/procedures to ensure operation standards are adhered to at all times.

• Conducts periodical (daily, weekly or quarterly) team meetings to address immediate or long-term issues/opportunities, provide direction and drive improvement actions.

• Oversees employee performance, ensures that hotel HR practices meet federal, provincial, and local guidelines.

Guest satisfaction enhancement:

• Monitors and increases guest review scores; Drive improvements in problematic areas.
• Responsible for resolving escalated customer relations issues and guest complaints.
• Answers employee and guest inquiries pertaining to hotel policies and services.
• Must appropriately address guest requests to ensure guests are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the hotel.
• Ensures systems and procedures are in place and followed for guest safety and security.

In addition to the core job requirements, skill sets and work-related experience; the ideal candidate will illustrate the ability and drive to:

• Drive the corporate culture, personifying it in daily interactions with both guests and team members.
• Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.
• Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute

What We are Looking for...

• Previous experience in a hotel management role

• Multi property experience an asset

• 3+ years of management or supervisory experience.

• Familiar with all phases of hotel management, including sales and marketing, operations, human resources, finance, guest service, housekeeping, maintenance.

• Must possess leadership skills to motivate and train staff to ensure accomplishment of goals.

• Excellent decision making and leadership capability.

• Excellent communication and interpersonal skills.

• Able to work flexible schedules.

The Valhalla Hotel is perfectly suited for anyone travelling to Thunder Bay. Located just minutes from the Thunder Bay airport and near to some of the city's main attractions, the Valhalla Hotel suits every travellers needs. With rustic Scandanavian inspired architecture, Valhalla Hotel is both the largest full service hotel in Northwestern Ontario and the most unique. We look forward to offering our Guests an experience in tradition and heritage.

About Us
https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.