Front Desk Agent - Night Job at Fairmont Hot Springs Resort
Position Summary: A Front Desk Agent is responsible to ensure product is presented to company standards, that guests are our main focus, that all standards and procedures are being followed as instructed, and that any discrepancies are reported to the manager.
Major Duties & Responsibilities:
- Provide excellent customer service to guests and team members
- Will be responsible, once trained, to carry out daily activities as training has indicated, always maintaining department standards
- Check guests in and out of the hotel
- Ability to handle cash transactions, both actual and electronic
- Resolve guest concerns, issues and follow-up
- Coordinate and communicates with all operating departments to enhance guest experience
- Maintain knowledge of current resort events, activities and promotions
- Co-operate and accept other assignments as and when required.
Minimum Qualifications & Skills:
- Minimum of 1-year experience in a front desk agent role preferred.
- Superior written and oral communication skills
- Excellent organizational and time management skills, with the ability to set priorities for self.
- Proficient with computers
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