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Job Summary

DESCRIPTION SUMMARY:

The Front Desk Agent provides superior customer care for all guests of the hotel, along with taking outstanding reservations for our future guests. The front desk agent also checks and balances the shifts records for accuracy and summarizes the days shift totals for the Night Auditor to check and balance.

This shift will also include Night Audit training and will be used as a cover shift in the even the Night Auditor position is away from call out, illness or vacation. .

DUTIES AND RESPONSIBILITIES:

• Greets our guests in a professional manner.
• Manages the check in and check out process
• Monitors guest survey reviews, provides responses and alerts management of any surveys that require follow up.
• Prepares a summary of cash, check, and credit card activities for the shift
• Maintains accuracy of Sundry Shop items and inventory
• Takes all room bookings for the hotel and qualifies any group bookings for the management to follow up with
• Understand principles of auditing, balancing, and closing out accounts.
• Knows how to operate PMS, POS and other front office equipment.
• Will assist with the Morning Breakfast Buffett for guests wishing to partake in our breakfast offering.
• Provides outstanding customer care as per company policy
• All other duties assigned by the General Manager

Qualifications and Skills

• Must have computer skills
• Knowledge of numbers, however willing to train
• Acknowledges this position is scheduled with a combination of mornings, afternoons and covers overnights if needed.
• Customer Service Friendly
• Has basic knowledge of preparing breakfast items, however willing to train.

Benefits

• Medical, Dental and Life Insurance offered complimentary after 90 day probation.

Work Remotely

• No

Job Types: Full-time, Permanent

Salary: $14.75 per hour

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Flexible schedule
• Life insurance
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Weekend availability

Experience:

• customer service: 1 year (preferred)

Work Location: In person

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