Date Posted: 03/21/2023
Req ID: 30325
Faculty/Division: School of Continuing Studies
Department: Sch of Continuing Studies
Campus: St. George (Downtown Toronto)

Description:

The University of Toronto School of Continuing Studies (Division) meets the needs of adult learners with expertly designed non-degree courses delivered, in class and online, by instructors who are recognized leaders in their fields. A leader in continuing education, the Division extends U of T’s impact deeper into the community it serves and further along the continuum of lifelong learning. Building on the momentum of learners’ success, the Division has earned a global reputation for innovative leadership in continuing education. Helping people grow, both personally and professionally, the Division contributes to overall economic and social well-being in the Greater Toronto Area, across Canada and worldwide.

Reporting to the Chief Administrative Officer (CAO), the Director, Information and Technology (Director IT) acts in the capacity of technology Subject Matter Expert for members of the Division. In alignment with institutional systems, they lead and develop Information Technology (IT) staff in the continuous operation and evolution of unique and autonomous platforms within the Division, e.g., lifelong learning student information systems (SIS), Customer Management Systems (CRM) in addition to data analytics and other integrated systems and cloud services. With high-level autonomy, the Director is responsible for: IT planning and governance; business investment as a technology solution and strategic systems; information and security; and effective IT client service delivery and support. The Director is also responsible for the IT budget in alignment with identified strategic priorities of the Division and to that of the institution ensuring that IT goals, objectives and activities are aligned to those objectives whilst being transparent about identified business investments, cost/benefits, and risks.

Working collaboratively across the Division, the Director will define and implement the Division’s information architecture and ensures that the technological direction is stable, cost-effective, and integrated. The Director will oversee the development of process and practices that supports the efficient and effective implementation of core systems and leverage technology opportunities.

The Director will move forward activities within the Division’s Solution Development and Strategic Systems Support Team, manage team activities and work closely with the CAO to establish annual work plans. The Director will provide direction over the Division’s IT Service Support Desk and ensure that a high service approach is taken ensuring a culture of positive service within the IT Department.

Qualifications:

EDUCATION:

• Bachelor's degree in Computer Science, Management Information Systems, or a closely related field or equivalent combination of work experience. Master’s Degree is highly desirable.

EXPERIENCE:

• Ten (10) years of hands-on experience managing mid to large-scale information technology projects, including complex cross-functional and cross-organizational projects, staff and external resources.
• Seven (7) years experience in an IT management role, overseeing the daily IT operations, end user support, staff management and training preferably in a unionized environment.
• Experience with leading IT RFPs.
• Experience negotiating with vendors.
• Extensive experience managing Student Information System (SIS) at any enterprise scale Higher/Continuing Education institution.
• Extensive experience with Higher/Continuing Education Catalog Management (Program/Course Offering) System and Integration.
• Experience implementing solutions like Course Evaluation System, Bulk Messaging Platform (SendGrid/Active Campaign), Micro Credential (BC Diploma/My Cred), Shibboleth (SSO)is an asset.
• Five (5) years experience as SharePoint Site Collection Admin and Implemented Enterprise Site and Permission Design.
• Five (5) years experience of BI (Tableau/Power BI) Site Admin with extensive experience of underlying complex data structure and optimizing performance.
• Experience with LMS (Canvas) and integration with SIS.
• Extensive experience of automated secure electronic document management solution (DocuSign/Adobe etc.).
• Understanding of Credential Evaluation Management Process and Implementation Experience is an asset.
• Extensive experience (or 3+ large scale projects) implementing CRM applications such as Microsoft CRM, Salesforce, Sales Logix, Onyx, ServiceNow, Zendesk etc.
• Cloud strategy, architecture and technology adoption experience.
• Experience developing and implementing strategic plans.
• Advanced experience in following industry standard IT project management best practices and principles.
• Experience in business process analysis, data architecture design and development as well as the implementation of workflow enabled solutions.
• Strong understanding of Software development lifecycle in accordance with industry best practices and standards.
• Excellent understanding of Agile principles, specifically Scrum and Kanban.
• Demonstrated ability to apply IT in solving business problems.
• Experience recommending new technology and processes which will improve customer service, reduce costs and/or provide a competitive advantage.

SKILLS & COMPETENCIES:

• ITIL Certification.
• Experience in database development, relational database design, and system integration.
• Knowledge of ETL and/or ESB technologies such as Informatica, TIBCO, Talend, SAP, IBM, WSO2 or equivalent.
• Knowledge of popular hosting companies such as Pantheon, Acquia, WPEngine, as well as cloud hosting companies such as AWS.
• Familiarity with IT, IT Security, and Compliance frameworks and standards such as: COBIT, CIS, NIST, PCI-DSS.
• Knowledge of Drupal 7+8, Wordpress, and other widely used CMS solutions.
• Knowledgeable of Microsoft development products and features including, SQL Server, SQL Profiler, Exposure to SharePoint (Object model, web services and client object model).

OTHER:

• Demonstrated leadership and strategic planning skills.
• Effective oral and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational and diagnostic/analytical skills.
• Must be a strategic thinker.
• Ability to lead a technical team with strong supervisory skills.
• Ability to work well as a member of a team.
• Through a framework of equity, diversity and inclusion, demonstrates awareness and respect of cultural and individual values.
• Appreciates and leverages the strengths of others to accomplish goals; ability to work well under pressure and resolve problems.
• Ability to meet deadlines and make sound judgments; and ability to demonstrate tact, diplomacy and conflict resolution skills in dealing with academic, administrative, and technical staff.
• Required firm commitment to provide exemplary services in a demanding and challenging environment.
• Proven experience in administrative and budgetary planning.
• Demonstrated ability and interest in working with a highly diverse student and employee population.
• Proven ability to identify opportunities to leverage solutions from internal departments and be aware of the associated risks.
• Must be able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed.
• Ability to build professional relationships with customers and suppliers and focus on solving their problems.

NOTES: This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

Closing Date: 04/03/2023

Employee Group: Salaried

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: PM 5 - Hiring Zone: $106,465 - $124,210 - Broadband Salary Range: $106,465 - $177,442

Job Category: Administrative / Managerial

Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.