WHY CHOOSE LANCTÔT?

Since 1953, Lanctôt Ltée has been a Canadian family business specializing in the distribution and production of high-end products and brands in 7 industries: Skiing, Cycling, Golf, Outerwear, Team Sports, Fashion and Optic.

THE BENEFITS :

• Group insurances after 3 months
• RRSP program with employer contribution after 1 year
• A generous employee purchase program for all our brands
• Internal career advancement opportunities.
• Access to an onsite Gym
• Hybrid organization : 3 days in the office, 2 days from home
• Proximity to public transportation and Free parking
• Not to brag, but our team is simply amazing!

YOUR NEW CHALLENGE

We are looking for bilingual pro of customer approach, to join our team as Customer Service Representatives in our Optical division. The customer service representative is responsible for managing orders, returns and warranties requests and answering clients’ questions.

YOUR RESPONSIBILITIES :

• Build and maintain strong customer relationships.
• Communicate with customers through various channels, including phone, email, and chats.
• Process customer orders.
• Answer technical questions from clients about products specificities (No worries, a technical training on the product will be provided!)
• Solve issues with orders and address customer’s specific needs.
• Manage returns and warranties requests and verify the returned products.
• Manage the product return cycle with our suppliers.
• Qualify and issue returns and credit authorizations.
• Collaborate closely with sales representatives and logistic team.
• Bring your inputs on improvement opportunities based on customers’ feedbacks.

QUALITIES OF OUR IDEAL CANDIDATE

• Previous experience in a customer service position.
• Strong communication & interpersonal skills.
• Bilingualism French & English is a must.
• Comfortable using MS Office (word, excel, outlook).
• Being a key team player.
• Knowledge of SAP, an asset.
• Knowledge of optical industry (an asset) or desire to learn (a must)