Tungaloy is a member of the International Metalworking Companies (IMC) Group, which is owned by Berkshire Hathaway. We are one of the world's leading manufacturers of carbide cutting tools that provide complete tooling solutions for the metal removal sectors. Tungaloy offers a wide range of turning, milling and drilling products of the highest quality, using new technologies that are aligned with customers’ demands.

We are currently hiring a part-time customer service representative/shipper & receiver for our Brantford office. This job is Monday-Friday 10am to 4pm, the position will require you to be able to fill in and cover full time hours some days (8am-5pm). We are seeking someone that can work as a team member in a fast-paced environment and possesses excellent communication skills. Applicants must also be able to problem solve and multitask using prioritized time management.

CSR Responsibilities

-be a part of our inside sales team reporting to the office manager

-dealing directly with customers and our outside sales team either by phone, email or face to face

-build and maintain business relationships with customers by providing prompt and accurate service

-provide pricing and delivery information

-provide quotes as required by sales team and/or customers

-process orders and customer requests

-keep records of customer interactions and transactions

Shipping/Receiving Responsibilities

-receiving daily incoming shipment

-prepare and ship products as scheduled

-responsible for inventory accuracy

-investigate any discrepancies

-run stock counts

Qualifications

-high school or college diploma

-previous CSR experience

-previous shipping and receiving experience

-proficient computer skills

-excellent knowledge of Microsoft excel, word and outlook

-bilingual in French is an asset

Job Type: Part-time

Schedule:

• Day shift

Ability to commute/relocate:

• Brantford, ON N3S 7P7: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)

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