Customer Service Representative Job at Workplace Options
Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Description:
Workplace Options is seeking a Customer Service Representative to join our team. This role researches and enrolls qualified lawyers into WPO's network legal benefit. The Customer Service Representative will utilize online databases to recruit providers based upon service priorities. This position is a hybrid role with working 3 days in the office and 2 days working from home.
Responsibilities:
Recruit providers into the Legal EAP Network.
- Screen provider candidates to ensure they meet criteria for the WPO Network.
- Review provider applications and supporting documentation for completeness.
- Enter provider information into our database/case management system.
- Proactively manage caseload.
- Complete all tasks promptly and according to the production and quality guidelines set by management.
- Adhere to all data privacy and security requirements globally.
- Respond to provider inquiries within the specified turnaround times.
Requirements
Bachelor’s degree.
- High level of literacy with a variety of software applications including Excel and Word
- Well-honored research skills- can perform web research creatively, quickly, and efficiently.
Benefits
- Gym Reimbursement
- Travel Reimbursement
- Wellness rewards
- Access to EAP benefits and all WPO services offered including life coaching, wellness coaching, and work-life support.
- Monthly clinical supervision
- Clinical supervision stipend
- Clinical trainings within the team on topics that we encounter from the populations we support.
- Licensure, Certification and Tuition Reimbursement
- Access to professional monthly clinical development webinars & professional development workshops to assist with CEUs.
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