Customer Service Representative Job at Positive Patterns Investments Ltd
Positive Patterns Investments Ltd Surrey, BC
As a Customer Service Representative, you will be responsible for gathering and processing customer and carrier paperwork. This position includes data entry, tracking & tracing of loads, imaging & service oversight, and frequent problem-solving through research of multiple alternatives. You will also be required to call on shipments in transit to get updates and ensure on-time delivery.
Responsibilities:
- Assisting customers with inquiries, complaints, and product information
- Recognizing and escalating priority issues to the relevant department
- Documenting all customer interactions in a clear and concise manner
- Offering product recommendations based on the customer's interests and preferences
- Responding to customer queries via phone, email, or chat
Qualifications:
- Demonstrated experience in Customer Service/Customer Support
- Strong communication, active listening, and problem-solving skills
- Ability to handle a high volume of calls in a fast-paced environment
- Virtual call center experience is an added advantage
- Familiarity with CRM systems is an added advantage
Advantages:
- Demonstrated experience in Customer Service/Customer Support
- Strong communication, active listening, and problem-solving skills
- Ability to handle a high volume of calls in a fast-paced environment
- Virtual call center experience is an added advantage
If you have a passion for delivering great experiences via excellent customer service, don't hesitate to apply for this Customer Service Call Center position today!
Job Type: Full-time
Salary: $16.00-$25.00 per hour
Benefits:
- Extended health care
- Life insurance
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus pay
Education:
- Secondary School (preferred)
Experience:
- Call center (preferred)
- Customer service (preferred)
Work Location: In person
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