Customer Experience Coordinator Job at Kumon North America, Inc.
Job Summary:
Customer Experience Coordinators (CEC) support Kumon North America's Customer Service function and its mission is to handle all responsibilities surrounding lead management. The intent is to streamline operations to align with our Customer Relationship Management (CRM) implementation and launch. CECs bridge the gap between the customer and the Kumon brand. The role and responsibility of this person is to ensure that each touchpoint across the customer journey is engaging, efficient and effective.
The role:
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Customer Experience Coordinators (CEC) support Kumon North America's Customer Service function and its mission is to handle all responsibilities surrounding lead management. The intent is to streamline operations to align with our Customer Relationship Management (CRM) implementation and launch. CECs bridge the gap between the customer and the Kumon brand. The role and responsibility of this person is to ensure that each touchpoint across the customer journey is engaging, efficient and effective.
The role:
- A Kumon North America Inc. position
- Remote-only (work-from-home), open to applicants in Canada
- 7.5 hours a day; between 8:30am-8pm EST as determined by management, no weekends!
- This is an hourly position and is not eligible for benefits or paid vacation.
- Requires work up to 40 hours except for statutory holidays (i.e., Jan 1st, Dec 25th)
- Salary range: $23.81 - $25.66 an hour
- Answer calls to 1-800-ABC-MATH and Kumon Center phones that are part of the Kumon Lead Management System (KLMS)
- Manage calls from new customers seeking information about the Kumon Program and interested in booking a parent orientation
- Answer complaint calls and document
- Work closely and collaborate with all things related to CRM (Salesforce); support launch on lead management side
- Other duties as assigned
- High school diploma or higher education required
- Computer/technical skills
- Microsoft Office Suite (Outlook, Excel, Word, PPT)
- Analytical skills
- Clerical/Administrative
- Communication - oral and written
- Time management and prioritization
- Customer service experience preferred*
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.