Are you a natural 'people person?' Do you love helping others, particularly when it comes to healthcare needs? We are looking for a new individual to contribute to our productive, upbeat team! The Customer Service Agent will answer customer inquiries, provide product knowledge, and process orders. You’ll become a product expert in the range of Healthwick and Geri Fashions' products, incontinence supplies, other medical items and adaptive clothing.

Why Work at Britnell?

We’ve got great people - Our team members highlight our core values and work together to achieve success. We consider both students and experienced workers for all positions and value what everyone brings to the table.

Everyday is different - Unlike other companies, we don’t have one core business, we have several! While applying the same principles and values, as we grow each business, no two days are the same.

Your voice is heard - A company is only as good as its people. As a small, yet growing business, we appreciate our staff’s input and want to make sure your voice is heard. Have a question or suggestion? The door is always open.

What You Bring to the Table:

• Positive and motivated attitude with a strong compassion for customers and sales
• The ability to become a product expert in a range of products and deliver this information to customers in a clear and professional manner
• Comfortable speaking on the phone regularly to customers, with patience
• Computer skills, the ability to easily navigate software, (Google Workspace, Excel, Gmail) and the ability to type with attention to detail
• Capability to manage time and prioritize tasks effectively
• Detail oriented when entering customer information
• Efficiency when maintaining customer and order information
• Fluency in English (written and spoken)

Who Are We?

Britnell is an Oakville based company in the senior care market looking to give people the products they need, delivered direct-to-home. We have several ecommerce businesses addressing customer needs in health care, fashion and education, but are consistently looking at new markets to grow into.

Please submit your resume, along with a brief description of why you chose to apply to our company.

Unfortunately applications without the description will not be considered.

Our hours of operation fall between 8:30am and 5:00pm EST Monday to Friday. Although this is a full time posting, please let us know up front if you’re looking for part time hours.

**Please Note: This position is located on site within our Oakville office space and we are searching for a candidate that is comfortable working in our office full time.

Job Types: Full-time, Part-time
Part-time hours: 40 per week

Salary: From $36,000.00 per year

Flexible Language Requirement:

• French not required

Schedule:

• Day shift

COVID-19 considerations:
Sanitizer is present throughout the facility and stations are equipped with wipes. We also state vaccination requirements.

Ability to commute/relocate:

• Oakville, ON L6L 5V3: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)

Work Location: In person

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