Loyalist College is located on the territory of the Huron-Wendat, the Anishinaabeg, and the Haudenosaunee people. We acknowledge our shared obligation to respect, honour, and sustain these lands and the natural resources contained within. Loyalist College is Ontario’s Destination College – empowering students, faculty, staff, and partners through experiential, industry focused, cluster-based education, training, and applied research programs. Located on more than 200 acres in the beautiful Bay of Quinte region, the College is perfectly positioned between Toronto, Ottawa, and Montreal. Loyalist College is a close-knit community where students and their success come first. Loyalist provides personalized attention in small classes, rewarding field placements, and superior student services. Its Belleville, Bancroft, and Toronto campuses and Port Hope satellite location support programs and services for more than 6,000 full-time and 8,000 part-time students each year.

Reporting to the Manager, Office of the Registrar (R.O.), the incumbent provides timely Welcome Desk customer service, triage, and clerical support to the R.O., including the Financial Aid office. The incumbent will provide triage for the department and front-line support to clients including OSAP and OCAS applications, CE registrations. Other duties will include responding to telephone and info@loyalistcollege.com general inquiries. A comprehensive knowledge of Loyalist College programs and services are critical in order to act as a lead resource. This position will act as a key resource and has a potentially significant impact on college retention and the student experience.

• Provides Welcome Desk customer service for student enquiries, in person, by phone and by email, providing information on financial aid related issues
• Responds to interdepartmental financial aid inquiries
• Processes signing sheets, ensuring required documentation is present and verifies input to the college system; follows up with students as required to collect required information
• Assists with bursaries and awards, coordinating document verification and consents to release
• Maintains student records and files and ensures accurate input to the college admission portion of the student registration system
• Provides clerical support, including, but not limited to, drafting, and coordinating mass student emails, and maintaining confidential filing systems
• Advises prospective students regarding registration processes, policies, and academic status
• Communicates with prospective students, general public, staff and current students and refers to appropriate information source as necessary
• Respond to electronic inquiries
• Printing and mailing student transcripts
• Processes registrations and assesses/collects appropriate student fees
• Assist students with OSAP/OCAS applications
• Assist with various retention projects, including on-campus events, and responding to electronic inquiries
• Assists with webpage updates/changes as they pertain to the Office of the Registrar
• Acts as backup to Welcome Desk Coordinator
• Assists with training and monitoring of work study students
• Other duties as assigned

• A minimum two (2) year diploma or equivalent in Office Administration, Business Administration, Public Relations, or Marketing
• Minimum of two (2) years’ practical and relevant experience in an office coordination role, providing front-line customer service
• Excellent organizational skills to manage a large volume of information, meet deadlines, and work well under pressure
• Excellent customer service skills /communication skills
• Excellent interpersonal skills and good judgement
• Exceptional Computer literacy including advanced spreadsheet and word processing skills.
• Knowledge of web-based client information system and functions such as Banner or People soft considered an asset
• Knowledge of webpage editing applications and contact management software considered an asset
• Ability to maintain confidentiality, tact and diplomacy required
  
  Please note: Following an offer of employment, candidates with Canadian credentials will be required to provide official transcripts from the granting educational institution(s); candidates with international credentials must provide World Education Services (WES) evaluation (at their own cost) confirming Canadian equivalency of their credentials.
  
  Loyalist is committed to promoting a diverse and inclusive college community. We encourage and welcome applications from marginalized and equity seeking groups. Loyalist College is committed to accommodating applicants with disabilities throughout the hiring process. If you have accommodation needs, please inform us as soon as possible by sending an email to peopleandculture@loyalistcollege.com.
  
  We thank all applicants, however, only those selected for an interview will be contacted

Benefits for Full-time Support Staff include:

• A comprehensive Extended Health & Dental Plan (covering 85% of eligible paramedical services up to a combined maximum of $2,000 in any calendar year): College Employer Council website with Benefit Booklet
• A defined benefit pension plan with CAAT pension where you will enjoy the certainty of predictable and secure lifetime pension payments: CAAT pension website
• Life and accident insurance
• Out-of-country travel insurance
• Pregnancy and parental leave, including a top-up to Employment Insurance benefits
• Tuition reimbursement opportunities and 3 paid professional development days/year

• After 1 year of service, vacation entitlement starts at 15 days
• December closure period without loss of pay for scheduled hours
• Employee Family Assistance Plan - provides timely short-term counselling and consultation assistance to employees and their immediate family
• A discount on membership to the fitness centre
• An Inclusive and Accessible Workplace