The Automotive Service Installer works in a fast-paced auto service environment, providing expertise to customers and the automotive team in tire installations, repairs and oil changes. Communication skills are essential to succeed in this position. The Automotive Service Installer builds customer loyalty and retention through trust, workmanship and reputation.

Responsibility and Tasks

• Performs accurate and complete tire installation, repairs and oil changes.
• Liaises with Management/Service Advisors/Technicians and Back Parts Window Associate to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
• Provides accurate estimates and written vehicle reports for all work performed, and explains estimated cost and time for service and repair needs on the customer’s vehicle to Service Advisor.
• Explains any additional maintenance work required to customers in an effort to attain a trusting relationship and long-term retention.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Remains current with up-to-date knowledge of the operation, maintenance and repair.
• Participates in meetings and all training as required and listens to feedback to improve their own abilities.
• Maintains company and personally-owned equipment and tools, as required.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Ensures that an unsafe vehicle is reported to management and the vehicle owner.
• Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
• Complies with company, store and Automotive Service Centre policies.
• Completes other tasks, as required.

Requirements & Competencies

• Knowledge of current automobile technology.
• One to two years of experience doing tire installations and oil changes.
• Valid driver’s licence for province of employment.
• Ability to work effectively with computerized systems.
• Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
• Good working knowledge of CoStar is an asset.
• Ability to serve customers in a professional manner and work effectively in a fast-paced, customer-focused environment.
• Strong communication skills, ability to listen carefully and to give precise instructions.
• Ability to plan, organize, delegate and follow-up on daily tasks.
• Ability to resolve problems and make decisions.
• Ability to adapt and cope with pressure.
• Ability to work in a team environment to achieve common goals.

Physical Demands and Working Conditions

• In compliance with the store’s Health and Safety Policies and Procedures:
• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
• Lifting and turning repeatedly throughout the shift.
• Lifting above the shoulder, from floor to shoulder and floor to waist.
• Going up and down a ladder while carrying merchandise.
• Walking and carrying things at the same time and pushing/pulling, as required.
• Twisting, turning, reaching and working above shoulder level.

Potential Career Opportunities

Next levels: Service Advisor, Department Manager and Service Manager.

Other automotive opportunities in a large network of more than 485 Canadian Tire Automotive Service Centres across the country.

Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).

Job Types: Full-time, Part-time
Part-time hours: 32 per week

Salary: $15.00-$25.00 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Profit sharing
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Application question(s):

• Do you know how to do oil changes and tire installations on most vehicles?

Experience:

• automotive installer: 1 year (preferred)

Licence/Certification:

• Driver's License (preferred)

Work Location: One location

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