Automotive Customer Service Advisor

As an Advisor, you are fanatical about (committed to) customer interactions via inbound calls, outbound calls, or through the internet.

Your strong desire to help customers allows you to address customer service issues and non-routine problems regarding the client's products or services.

Summary

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Automotive Customer Service Advisors. This is a great opportunity for you to build an Automotive Advisor career.

What will you do in this role?

As an Automotive Advisor on the Team at Concentrix, you will:

• Communicate via phone from vehicle owners regarding service campaigns, requests for reimbursement, vehicle recalls, component coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues.

• Contact various internal departments on a daily basis to clarify information, seek guidance and gather information to respond to customer inquiries

• Review individual customer cases providing mediation on behalf of client for consideration outside policies and procedures

• Documents new case or updated case file information using Concentrix quality standards

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.

• Maintain broad knowledge of client products and/or services.

• Prepare complete and accurate work including appropriately notating of accounts as required.

• Participate in activities designed to improve customer satisfaction and business performance.

Who You Are:

As an Automotive Customer Advisor your empathy, integrity, knowledge and unique compassionate style will bring value with every interaction. You also have:

• A passion for helping others

• Live within 60kms of the Chatham, Ontario site

• Able to rotate shifts, as needed – Monday – Saturday 7am-12am shifts

• Internet Speeds of 10mbps download and 5mbps upload

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Ability to learn including strong problem-solving skills

• Ability to work as a team member, as well as independently

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Opportunities for performance incentives

• The opportunity to work from home until we return to the office setting or the opportunity work with a great team in our beautiful Chatham facility.

• Equipment provided

• Beautifully newly renovated Chatham Office

• Team Appreciation Day

• Customer Service Week

• World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world

• Wellness activities

• Events that celebrate Diversity, Equity, and Inclusion

• Paid training – Monday – Friday 8am-4pm

• Canada benefits – Vision, Dental, Medical

• The opportunity to shine in and grow your career with clear paths for development – we invest in you!

• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.

• Mentorship programs to help you create the strong foundation to a rewarding career.

• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!

• Trained wellness partners to support you as well as wellness training opportunities.

• The satisfaction of helping others every day

• Referral bonuses

• Perks and benefits using Perk@Work

• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Canada

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.

Job Types: Full-time, Permanent

Pay: From $17.75 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Discounted or free food
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Flextime
• Life insurance
• On-site parking
• Profit sharing
• Vision care
• Wellness program
• Work from home

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Application question(s):

• Are you located in Leamington or Chatham-Kent?
• Please provide a direct email address.

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