Associate Data analysis Job at Bell Canada
Req Id: 406769
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.
Job posting details
Company name: Bell Canada
Position profile: 103
Salary group: 12
Job location address: 75 Adelaide, Toronto (ON) or 160 Elgin St, Ottawa (ON) or 671 de La Gauchetière, Montreal (QC) or 5099 Creekbank Rd., Mississauga (ON)
Job status: Regular Full-Time
Number of positions: 1
Date candidate required: January - February 2023
Application deadline: January 8, 2023
Name of Contact: Marie-Josée Oundjian (514) 870-5727
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IMPORTANT:
Employees who are surplus or potentially surplus (with an active 912M form) will be given priority consideration for this position. All other applicants will be considered at the end of the posting period if no surplus employee has been selected
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Name and Description of the hiring department
The associate’s responsibilities are to support the BRS & BM Tech Support teams (Central & Atlantic) in all aspects of productivity, efficiency, metrics and data reporting as well as procedure creation, implementation and communication. Using complex data models built using various programming languages, the associate must create and produce standard and ad hoc reports for management using multiple specialized applications and proactively identify and communicate unusual fluctuations.
Job Duties / Accountabilities:
- Generate and maintain weekly, monthly and year-to-date metrics reporting
- Prepare ad hoc, monthly and quarterly PowerPoint slides
- Prepare and ensure accuracy of the weekly dashboard data
- Produce and analyze data incorporated into key reports
- Carry out management investigations on trending, metrics, report accuracy or other ad-hoc inquiries
- Collaborate with support teams to offer best-in-class customer experience
- Provide recommendations regarding the process, quality, KPIs, and general performance
Critical Qualifications
- Fluency in English with no significant limitation for Ontario candidates
- Fluency in French with no significant limitation for Quebec candidates
- Intermediate knowledge of SAS and/or SQL
- Intermediate Excel and basic PowerPoint
- Ability to produce and analyze metrics, performance and productivity reports
- Ability to produce timely and accurate reporting (deep-dive)
- Ability to produce ad-hoc reporting from various sources
- Able to clearly communicate recommendations to all levels of management and external/internal stakeholders
- Ability to assess procedures and recommend changes when the need arises
- Ability to conceptualize, and automate processes and reporting
- Ability to collaborate/partner with internal and external stakeholders
- Ability to build and maintain harmonious relations with internal customers
- Ability to identify, document and communicate coaching opportunities as well as KPI and process improvements possibilities across all partnering teams
- Very strong attention to detail
Preferred Qualifications
- Working ability to carry out normal business communication in English for Quebec candidates
- working ability to carry out normal business communication in French for Ontario candidates
- At least 1 year of experience in a Reporting Position in the Contact Centre/Telecom Industry
- Successfully completed SAS Enterprise Guide 1 (Querying and Reporting)
- Knowledge of Microsoft Visio
Working Conditions
Monday to Friday during business hours.
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Flexible work profile: Remote
Application Deadline: 01/08/2023
All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.
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