The Opportunity
As Questica continues to grow we are expanding our support team, seeking team members with exceptional customer facing application support skills.
Joining our team as Application Support Specialist, you will be the customer’s first contact point with Questica, via email, ticket portal, and telephone. As part of our support team, you will work with our customers to provide and unparalleled support experience for our customers, helping them to technical solutions for their business challenges. Where solutions require input from other members of the Questica team, you are responsible for acquiring the resources and driving the ticket through to completion.
As an organization, our analytics rely on good, clean, data and the support specialist is responsible for ensuring all work is correctly tagged/encoded before it is marked complete. You will be very detail oriented to achieve this. Ticket volumes can occasionally be high, so it is also essential that you are highly motivated and well organized.
The Challenge
What You’ll Do:
Who You Are: Essential Knowledge:
This role will be remote. Preference will be given to candidates in Western Canada.
What It's Like to Work at Questica
At Questica, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. As part of the GTY Technology family of companies, we offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of the perks that Questica employees enjoy:
About Questica
Questica is the recognized leader in budgeting and performance management software. Hundreds of government agencies, K-12 schools, universities, colleges, hospitals, healthcare facilities and non-profit organizations throughout North America have opted for smarter planning, budgeting, management, transparency, sharing and engagement using our budget, performance and data visualization solutions.
We are a well-established entrepreneurial company of 150-plus employees, offering a modern, state-of-the-art head office in Oakville, Ontario. With a focus on distinct and best-of-breed software development and implementation along with exceptional customer service.
About GTY Software Inc.
Questica is part of GTY Software Inc., a leading public sector technology company. Through its seven business units, GTY offers an intuitive cloud-based suite of solutions for state and local governments, education institutions, and healthcare organizations spanning functions in procurement, payments, grant management, budgeting, and permitting.
Please visit our website: https://questica.com/careers/and check out our Life Page: https://www.linkedin.com/company/gtytechnology/life/questica-sherpa/
Questica and all GTY Business Units are committed to providing equal employment opportunities. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. All qualified applicants and employees will be considered for employment and advancement without regard to race, colour, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status concerning public assistance, familial status, military or veteran status or any other status protected by applicable law.
For any inquiries or requests regarding accessibility at Questica, please email info@questica.com or call our office at 1-877-707-7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.
#LI-remote
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
As Questica continues to grow we are expanding our support team, seeking team members with exceptional customer facing application support skills.
Joining our team as Application Support Specialist, you will be the customer’s first contact point with Questica, via email, ticket portal, and telephone. As part of our support team, you will work with our customers to provide and unparalleled support experience for our customers, helping them to technical solutions for their business challenges. Where solutions require input from other members of the Questica team, you are responsible for acquiring the resources and driving the ticket through to completion.
As an organization, our analytics rely on good, clean, data and the support specialist is responsible for ensuring all work is correctly tagged/encoded before it is marked complete. You will be very detail oriented to achieve this. Ticket volumes can occasionally be high, so it is also essential that you are highly motivated and well organized.
The Challenge
What You’ll Do:
- Troubleshoot
- Problem Solve
- Set-Up
- Document
- Escalate
Who You Are: Essential Knowledge:
- Experience supporting business to business software applications;
- Extremely personable;
- Patient and willing to go the extra mile to understand customer needs;
- Logical problem-solving skills;
- Solid understanding of relational databases;
- Strong attention to detail;
- Excellent written and verbal customer communication skills;
- Desire for continuous learning.
- Post-secondary diploma/degree or equivalent work experience;
- Financial experience;
- SQL Server (ability to read and understand stored procedures, views and functions);
- Report development e.g. SSRS (SQL Server Reporting Services,) Crystal Reports, data cubes.
This role will be remote. Preference will be given to candidates in Western Canada.
What It's Like to Work at Questica
At Questica, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. As part of the GTY Technology family of companies, we offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of the perks that Questica employees enjoy:
- Competitive wages
- ️ Wellness days
- Community Engagement Committee
- Flexible time and remote work
- Benefits
- Culture committee
About Questica
Questica is the recognized leader in budgeting and performance management software. Hundreds of government agencies, K-12 schools, universities, colleges, hospitals, healthcare facilities and non-profit organizations throughout North America have opted for smarter planning, budgeting, management, transparency, sharing and engagement using our budget, performance and data visualization solutions.
We are a well-established entrepreneurial company of 150-plus employees, offering a modern, state-of-the-art head office in Oakville, Ontario. With a focus on distinct and best-of-breed software development and implementation along with exceptional customer service.
About GTY Software Inc.
Questica is part of GTY Software Inc., a leading public sector technology company. Through its seven business units, GTY offers an intuitive cloud-based suite of solutions for state and local governments, education institutions, and healthcare organizations spanning functions in procurement, payments, grant management, budgeting, and permitting.
Please visit our website: https://questica.com/careers/and check out our Life Page: https://www.linkedin.com/company/gtytechnology/life/questica-sherpa/
Questica and all GTY Business Units are committed to providing equal employment opportunities. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. All qualified applicants and employees will be considered for employment and advancement without regard to race, colour, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status concerning public assistance, familial status, military or veteran status or any other status protected by applicable law.
For any inquiries or requests regarding accessibility at Questica, please email info@questica.com or call our office at 1-877-707-7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.
#LI-remote
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.