Are you known for your helpful nature and your passion for new technologies? Do you have sales skills and a great ability to connect quickly with people? We have a fantastic career opportunity for you within the Nordia team! You'll have the chance to work in the comfort of your home while being part of a friendly and dynamic team.

As a Retail Support Representative, you will support the store agents in various retail stores that sell the products and services from Canada's largest telecommunications company. You will also handle calls from customers to assist them with their mobile number porting inquiries, account transfer or responsibility, as well as some billing inquiries.

What we offer:

• Competitive base salary of $17.94 per hour after training (including a $1.94 premium per worked hour);
• Performance-based incentive;
• Monthly performance-based incentive;
• Fully paid training and all the support you need to succeed;
• Complete benefits plan after six months of service, including:
  • Comprehensive insurance (medical, dental, and life insurance);
  • Great discounts on telecommunications products and services.
• This position offer the possibility to work from home, but you can also work on-site according to your preference.
  • Eligibility criteria:
  • Must reside with the hiring location.
  • Must have a minimum of 25 MBPS high speed internet;
  • Must have a secure space and not be disturbed during your shift.
• Ability to work up to 40 hours a week according to the following schedule:
• Monday to Friday from 9 am to 9 pm EST;
• Saturday & Sunday from 9 am to 7 pm EST;

In this role, you will:

• Respond to various requests from retail stores employees to help support the sales process and determine the optimal solution for the client's needs;
• Contact existing customers to verify they have the right product or service according to their needs and habits;
• Promote complementary products and services;
• Provide an exceptional service experience to retail store representatives and customers.

• Excellent communication skills (oral and written) and ability to quickly connect and interact with people;
• High school diploma or equivalent completed;
• Knowledge of the Microsoft Office Suite;
• Ability to work in a fast-paced computerized environment and perform various tasks simultaneously;
• Excellent learning, problem-solving, and decision-making skills;
• Experience in sales and technology, a strong asset

At Nordia, people are truly at the heart of our business and our top priority is to provide a challenging and rewarding environment for our employees, with a total compensation package that is among the most competitive in the industry. Our employees confirm this: According to the most recent 2021 internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends! In addition, we were recently recognize by Waterstone as one of Canada’s Most Admired Corporate Cultures for the second time in a row in 2021, and received a Dunamis Award recipient for our excellence in human resources.

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!

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