Requisition ID: 37632

Company

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function
To provide a high level of customer service to Vancouver Civic Theatres' patrons by performing various front of house and concession duties during events.

Specific Duties & Responsibilities

• Perform various duties such as ushering, ticket taking, coat check, barista and concessions.
• In a fast-paced environment, provide outstanding and positive customer service to patrons.
• Maintain order and ensure adherence to safety rules.
• Guide patrons to exits or provide assistance in emergency situations.
• Settle seating disputes or help resolve other customer concerns.
• This position requires flexibility in scheduling hours of work and involves non-standard hours, including weekday, evening and weekend shifts.

Interested candidates must be available for a minimum of 4 days per week: Friday from 4 p.m. and Saturday all day, ONE shift on Sunday (either morning OR an evening shift) and one other weekday.

Qualifications

Education and Experience:

• Completion of Grade 12.
• Experience in a customer service or hospitality industry
• Valid Serving it Right Certification
• Food Safe Level 1

Knowledge, Skills and Abilities:

• Preferred experience within the Hospitality Industry. Banquet server, barista, bartender, receptionist etc.
• Excellent interpersonal, communication, and customer service skills. Energetic, positive and enthusiastic self-starter. Proven track record of going above and beyond.
• Deal tactfully and effectively with challenging situations.
• Ability to work non-standard hours.
• Experience operating Food and Beverage related equipment including but not limited to, coffee machines, popcorn machine, dishwashers, cleaning and sanitizing equipment.
• Experience in handling cash.
• Ability to lift and carry items, up to 30lbs.
• Ability to work in a fast-paced environment.
• Ability to stand for long periods of time, climb stairs and work in darkened and/or noisy venues.

The City of Vancouver has a COVID-19 Mandatory Vaccination Policy. All external applicants applying to the City of Vancouver are required to be fully vaccinated as a condition of hire and subject to this policy as a condition of ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process.

Business Unit/Department: Arts, Culture and Community Services (1200)

Affiliation: CUPE 15 Non Pks

Employment Type: Auxiliary/Casual

Position Start Date: March, 2023

Salary Information: Pay Grade GR-011: $22.98 to $26.87 per hour

Number of Positions: Multiple

Application Close: March 5, 2023

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx.. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.