Technician, Customer Facing Job at Cogeco Connexion Inc
Notre culture vous élève - il n'y a pas d'ego sur le chemin. Notre objectif commun? Nous voulons tous gagner pour nos clients. Nous visons à être toujours évolutifs, dynamiques et ambitieux. Nous croyons au pouvoir des connexions authentiques. Chaque employé fait partie de ce qui nous rend uniques sur le marché: agiles et dévoués.
Time Type:
Temporaire (Durée déterminée)
Job Description :
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
Regular
There are two contract opportunities (1-year contracts)
Job Description :
In accordance with established procedures, policies and available tools, the incumbent is responsible for installing, operating and maintaining all products and aspects of the network including drop, plant, and associated equipment to Cogeco and Industry Canada standards and to the customer’s satisfaction. It is expected all work functions are performed in a manner to ensure the highest level of quality customer service is achieved. This consists of, but is not limited to; installation calls including connections, adds, moves, changes and deletions of services, and service related work.
RESPONSIBILITIES:
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Regularly performs but not limited to residential installations, connections, service additions and disconnections of all Cogeco services. Installs, tests, troubleshoots and repairs as required to bring services up to Cogeco/ industry standards.
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Educates customers on the use of all related Cogeco products and services.
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Performs all work in accordance with Health and Safety Standards utilizing Personal Protective Equipment.
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Highlights and up sells the features and benefits of Cogeco products/services; motivate customers to choose Cogeco as their exclusive service provider. Strives to retain customers wishing to cancel or downgrade their services.
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Identifies and reports any substandard quality through the Cogeco referral processes.
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Ensures the vehicle, test equipment and other assigned tools and equipment are maintained in excellent condition.
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Performs various administrative duties such as completing and maintaining accurate system records, activity reports and support documentation.
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Building and fostering positive relationships with all customers, identifying their needs and responding in a timely manner with the utmost professionalism.
ACADEMIC TRAINING:
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College diploma or combination of equivalent education and experience.
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Diploma in Electronics, CATV, Telecommunications or related technical training certificate would be an asset.
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A+ certification an asset.
WORK EXPERIENCE:
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Experience in a related position an asset.
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CATV System or relevant experience in the telecom industry preferred.
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Installation experience with interconnect company or VoIP key system installation would be an asset.
SPECIFIC COMPETENCIES:
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Mechanical aptitude required to complete required repairs and corrections.
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General understanding of broadband, cable telecommunications or Internet industries and technology preferred.
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Knowledge of and demonstrated experience in working with HFC Networks, Telephony, PSTN and PBX environments and troubleshooting techniques preferred.
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Demonstrated knowledge and commitment to following and encouraging safe work practices.
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Strong interpersonal and customer service focus.
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Must be people and team oriented and have demonstrated ability to communicate clearly, verbally and in writing.
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Superior organizational and analytical skills with the ability to independently manage multiple priorities.
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Must be PC literate, and must have good working knowledge of Internet and MS Office applications (e.g.: Outlook, Word, Excel, and Access).
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Self motivated and able to work independently and take initiative in identifying and resolving problems.
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Valid Ontario driver’s license and eligibility to drive Cogeco vehicles.
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Flexibility required with respect to hours of work as business needs change.
You’ll benefit from:
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Flexibility: yes, we think that what you do matters. At work and at home.
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Fun: we laugh a lot, it makes every day brighter.
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Discounted services: we provide amazing services to our clients, and you’ll get them at home, because you deserve them.
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Rewarding Pay: let’s be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
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Benefits: we’ve got you covered.
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Career Evolution: join us and we will give you the tools to achieve your career goals!
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Technology: you have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.
Location :
Cornwall, ON
Company :
Cogeco Connexion Inc
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at
inclusiondiversite@cogeco.com
Location :
Cornwall, ON
Company :
Cogeco Connexion Inc
Chez Cogeco, nous savons que des origines, des points de vue et des croyances différentes peuvent apporter une valeur inestimable à notre entreprise. Cette diversité renforce notre capacité à imaginer, à innover et à nous développer en tant qu'entreprise. Nous nous engageons donc à faire tout ce qui est en notre pouvoir pour créer un milieu d'appartenance plus diversifié et inclusif.
En créant une culture où tous nos collègues peuvent donner le meilleur d'eux-mêmes au travail, nous faisons notre part pour construire un lieu de travail et un monde plus équitables. Du développement professionnel à la sécurité personnelle, Cogeco s'efforce constamment de créer un environnement qui accueille et enrichit tout le monde. Nous faisons de la santé et du bien-être de nos collègues l'une de nos plus grandes priorités, car nous savons que des employés engagés et appréciés sont synonymes d'une meilleure expérience globale pour nos clients.
En créant une culture où tous nos collègues peuvent donner le meilleur d'eux-mêmes au travail, nous faisons notre part pour construire un lieu de travail et un monde plus équitables. Du développement professionnel à la sécurité personnelle, Cogeco s'efforce constamment de créer un environnement qui accueille et enrichit tout le monde. Nous faisons de la santé et du bien-être de nos collègues l'une de nos plus grandes priorités, car nous savons que des employés engagés et appréciés sont synonymes d'une meilleure expérience globale pour nos clients.
Si vous avez besoin de mesures d'adaptation, quelles qu’elles soient, en ce qui concerne notre processus de recrutement, veuillez nous contacter en toute confidentialité à
inclusiondiversity@cogeco.com
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