IT System Administrator

Who we are:

IRISNDT has been serving the oil and gas, petroleum and petrochemical, chemical, power generation, pipeline and potash industries since 1953.

Our Canadian operations currently provide services from Edmonton, Calgary, Cold Lake, Fort McMurray, Grand Prairie, Lloydminster, Nisku, and Red Deer. Our USA operations provide services from 23 office locations, our United Kingdom operations provide services from 7 office locations, and our Australian operations provide services from 5 locations.

Our growth is primarily due to our combination of experienced management and strong technical skills, combined with a high commitment to customer service.

Who you are:

• Highly motivated self-starter with excellent written and verbal communication skills
• Strong customer service skills and professional demeanor on the phone, through messaging (e.g., email and Microsoft Teams), and in-person.
• Ability to understand and follow written and oral instructions with acute attention to detail.
• Ability to maintain a profession and courteous manner in difficult and stressful situations.
• Strong organizational and multitasking skills with the ability to manage priorities and workflow.
• A person with experience.
• Strong work ethic and a positive attitude.
• Ability to maintain positive working relationships with clients.
• Exceptional safety and quality awareness.
• Self-motivated and capable of working at a high technical and performance level.

Job Duties

• Providing prompt, professional, and courteous service by answering incoming phone calls, e-mails, ticket system requests, and providing remote support for global IT & technology related issues.
• Properly identifying, researching, and resolving technical problems for remote customers and infrastructure systems
• Assisting with managing, maintaining, and overseeing global infrastructure, which encompasses numerous aspects that include but are not limited to: networking infrastructure (firewalls/switches/satellite, LTE appliances), physical infrastructure (physical servers and appliances), virtual infrastructure (virtual machines), telephony (Avaya Phone System), and Microsoft Azure infrastructure.
• Responsibility for managing, owning, and resolving issues from start through to completion.
• Assisting all other members of the global IT team, including large IT projects, and performing routine & administrative tasks including but not limited to inventory management, systems monitoring, infrastructure clean-up and organization, and documentation.
• Travelling between various client sites and IRISNDT offices as and when required (regular/weekly/bi-weekly overnight and multiple day trips required)
• After hours, weekend, and extended hours will be required as demand dictates.
  

Job Requirements and Experience

• General hardware, software, and telephony installation and servicing.
• Basic networking understanding (e.g., subnets, VLANs, VIPs, and OSI model).
• Advanced networking understanding preferred (e.g., switch management, virtualized networking and VLANs, virtualized firewall deployments, IPsec VPN, wireless access point deployment and configuration, etc.).
• Basic server administration understanding (e.g., Windows Firewall, IP allocation and assignment, Windows Updates, routine maintenance/optimization, etc.).
• Microsoft Azure experience with an emphasis on cloud-based virtualization and networking preferred.
• Valid Driver’s License and pre-access drug and alcohol testing required.
• Able to lift 50+ lbs.
• Able to pass a background check.
• Pre-employment background checks will be required.

Compensation will be commensurate with experience and qualifications. Health benefits that meet or exceed industry standards will be provided after a 3-month probationary period.

Legal entitlement to work in Canada is mandatory. All potential employees will be required to complete a pre-employment fitness examination and an alcohol and drug screening.

IRISNDT Corp. is committed to diversity and equal opportunity employment, as well as to our obligations as a member of the Canadian Council for Aboriginal Business (CCAB). We expect our employees to behave ethically and professionally.

If this sounds like you, we encourage you to apply! We thank all applicants for their interest however only those selected will be contacted.