Job Information

Job Requisition ID: 30463

Ministry: Community & Social Services

Location: South Zone- various locations: Calgary, Lethbridge, Red Deer and Medicine Hat.

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular and Temporary

Scope: Open Competition

Closing Date: January 13, 2023

Classification: Program Services 1

About Us

The Department of Community and Social Services works alongside other Government of Alberta programs to foster a society in which families are secure and resilient, individuals have safe, sustainable employment, vulnerable Albertans have the supports they require, and no one is left behind. You can be part of helping us make a difference!

The Department of Community and Social Services leads income, employment, disabilities and community-based supports, family violence prevention, and family & community support services. To find out more about our work visit:

The Employment and Financial Services (EFS) Division is responsible for policy development and delivery of employment and income services including contracted employment services, career resources, and the Income Support (IS) and Assured Income for the Severely Handicapped (AISH) programs.

Role

Are you looking for your next challenge? Do you have strong customer service skills? Are you experienced with diverse and vulnerable groups? Are your computer skills exceptional? Do you pride yourself on your organizational, problem-solving skills and communication skills? You like to work in a fast paced team environment? If so, we have the opportunity for you!

As a member of the Support & Financial Services Coordinator (SFSC) unit, you will share responsibility for determining ongoing eligibility for the Income Support program. This includes assisting Albertans towards realizing their action plan goals, through the provision of support services, and the issuance of financial benefits.

An SFSC most frequently interacts with clients by telephone, reviews documents, reviews files and reports, and utilizes several computer applications and systems simultaneously. The SFSC monitors and supports the Albertans' service plan by ensuring the Albertan is committed and accountable for progress towards their self¬ sufficiency. Responsibilities involve assessing and meeting client needs on a regular basis or referring/recommending appropriate interventions including: advising clients of their rights; income support benefit entitlements and their responsibilities; providing referrals and support to help benefit recipients access employment and training services; and labour market information and community resources. You will work in collaboration with a team of professionals providing service to Albertans. This position also involves the ability to work with Albertans in distress, and utilize problem-solving techniques to connect individuals with appropriate intervention resources.

Qualifications

Two-year diploma or degree in Social Science, Sociology, Psychology, Social Work, Education, Humanities ,or in a related field; no experience required; or equivalency for directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

A cover letter is required for this position. In your cover letter please answer the following: Please identify your experience working with vulnerable and diverse populations, and why it is important to you and your community?

The following is considered assets:

• Preference will be the given to the candidate with at least one (1) year of experience with direct customer service with diverse or vulnerable groups (it may include individuals with social barriers, mental health issues and a variety of challenging circumstances.)
• Demonstrated skill in assessment, critical thinking, conflict resolution, experience in determining eligibility for a program or benefit
• Proficiency with keyboarding and computer systems (Microsoft Office) is required.
• Experience with web based computer systems Mobius, Client Center Directory (CCD) / Local Income Security Application (LISA) is considered an asset
• Knowledge of the Income and Employment Support Act.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

In addition to your education and experience, you should be able to demonstrate competencies in the following areas:

• Systems Thinking: to keep broader impacts and connections in mind. Understands how the services, activities and actions of the Alberta Public Service add value to Albertans and Stakeholders

• Creative Problem Solving: to assess options and implications in new ways to achieve outcomes and solutions

• Drive for Results: knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders

• Build Collaborative Environments: leading and contributing to an environment that allows people to work collaboratively and productively to achieve outcomes.

• Agility: to anticipate, assess, and quickly adapt to changing priorities, maintain resilience in uncertainty and effectively work in a changing environment

• Develop Networks: proactively building networks, connecting and building trust in relationships with different stakeholders

• Develop Self and Others: a commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.

Salary

$2,106.93 to $2,738.86 bi-weekly. ($54,991 - $71,484 / year)

Notes

• This competition is on-going until suitable candidate is found and can also be used for multiple full-time and/or part-time Permanent and Temporary positions located in any of the following worksites in South Zone: Calgary, Red Deer, Lethbridge and Medicine Hat
• You must be willing to live in or relocate to work in one of the offices listed.

Other Application Information:

• In order to accurately reflect your related experience/education, in your resume, please include dates (including months and years) associated with all education and work experience.

• For employment: Please indicate whether your work experience is casual, part-time or full-time. Example: Community Support Worker, Jan 2018 - June 2021, Part-time (three 8 hr shifts/week).
• For any Post-Secondary Education: Please specify your major and length of program, the educational institution, and the year you graduated. Examples :

• Bachelor of Arts, major in Psychology, University of Alberta, 2009
• Social Work Diploma (1 year), Campbell College, 2017

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Nadine Uwimana at Nadine.Uwimana@gov.ab.ca

If this competition is closed as per the closing date noted above, please continue to check