Job description

Alpha College offers post-secondary and language programs to both domestic and international students in Toronto. Our vision is to prepare and empower students to become global citizens who make an impact on their communities through leadership and collaboration.

Alpha College is a registered education provider through Alpha College of Business and Technology with the Ministry Colleges and Universities, Private Career Colleges Branch. Through this branch, Alpha College offers quality training to domestic and international students in their desired discipline. Alpha College has also formed a partnership with St. Lawrence College. Following the St. Lawrence curriculum, each semester is designed to meet the challenges unique to international students and exceed academic expectations through a combination of theory and hands-on experience.

The Role

This position will work on-campus. Reporting to the Student Services Team Lead, the Student Services Advisor provides information and customer service relating to prospective and current students, programs, policies, applications, admission, registration, records, general advising, and related activities through inbound and outbound contacts via multiple contact channels. This position is often the first point of contact in Student Services and contributes to a strong, positive student experience by creatively responding to and resolving student issues, either through initial contact or working collaboratively with other Alpha College colleagues. This position works closely with all areas and many levels of the institution.

Highlight of duties and responsibilities:

• Represent Alpha College to prospective students and promote Alpha programs;
• Provide support to students and prospective students via telephone, email and in person;
• Provide customer service to students and resolve problems in relation to their files;
• Plan, organize and encourage student participation in events and activities;
• Coordinate activities related to admission, registration and graduation;
• Organize, analyze, and update reports, spreadsheets, and templates for effective time management, accurate data integrity, efficient student communication, and student retention;
• Assessment and processing student applications on the OCAS application portal;
• Additional duties as assigned.

Experience and Educational Requirements

• 1-2 years of experience in a customer service role required
• Previous education sector experience considered and asset
• Bachelors’ degree, post-graduate or diploma in related field preferred
• Intermediate skill in Microsoft Office Suite (Word, Excel and Power Point)

Personal Qualities

• Highly effective organizational skills, flexibility, and adaptability
• Strong cross-cultural communication (verbal and written) and efficient teamwork skills
• Ability to work independently, take responsibility and be self motivated to achieve goals
• Highly detail oriented and the ability to effectively problem solve

The values we hold at Alpha College are integrity, quality, diversity, respect, teamwork and innovation. If these values connect with who you are, and you meet the qualifications for the role, we encourage you to apply and tell us a little bit about yourself.

COVID-19 Notice for recruitment and working:

Currently Alpha College is in a return to work on-site model. Recruitment may begin with virtual meetings; however, the final candidates will be called for a social distancing interview on campus. Positions are in a slow return-to-work model, and all positions will work on-site full-time by 2023. Please keep this in mind when applying to the position.

No phone calls, faxes or recruitment agencies, only applications through Indeed will be considered. We thank all candidates for their interest however only those selected for an interview will be contacted. If you are contacted for an interview and require an accommodation, please let us know.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: $40,000.00-$50,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Evenings
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (required)

Experience:

• Customer service: 1 year (required)

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