Shop Dispatcher career and employment opportunity awaits you.

The Power to Move You

Mercedes-Benz Durham, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic SHOP DISPATCHER to join the Team.

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

What’s in it for you….

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the Group
• Employee perks and discounts

About the opportunity…

As an integral part of the “we can do that” operation, this position is responsible to co-ordinate the smooth flow of vehicle maintenance/repair/service work throughout the shop ensuring efficiency and deadlines. Specifically:

• Regulate flow of vehicle maintenance/repair/service work through department to ensure timely completion
• Prioritize and dispatch work for the shop
• Schedule shop work to ensure efficiency
• Maintain shop capacity, efficiency and productivity
• Assign work to Technicians based on availability and skill set
• Monitor vehicle repair progress
• Review repair orders completed in Technicians to ensure completion of assigned work
• Ensure warranty time allotments on repair orders are accurate for warranty repairs; prepare and reconcile warranty claims/invoices
• Communicate completion times and promises with Service Advisors

About you….

Ideal candidates will have a:

• three (3) proven experience scheduling work in an automotive maintenance facility/dealership
• sound vehicle mechanical knowledge
• familiarity with automotive terminology and manufacturer warranties and procedures preferred
• solid understanding of and proven experience with work flow and planning
• proficiency working with ERP systems (ie. CDK), and Microsoft Office software (ie. Excel, Word, Outlook)
• strong ability to communicate professionally (verbally and written)
• ability to adapt to a changing environment and meet deadlines
• ability to maintain internal controls
• strong attention to detail, organized and strategic
• ability to maintain confidentiality and professionalism
• ability to work independently and with minimal supervision
• self-motivated and driven with a passion for excellence in execution
• a desire to work in a high energy, fast-paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved - we offer career development and advancement.

You will be part a wining team - we are a leader in the industry driven by nearly 50-years of people-centric business modelling.

Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan - we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey.

Interested in becoming part of the Zanchin Automotive Group Team? Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.