Description

The Opportunity

Reporting directly to the Manager, Service Delivery, this role is responsible for the supervision of the Town of Caledon’s centralized contact centre team as well as assisting the Manager with service related business process improvements, and for ensuring corporate adherence to the Town’s quality standards and Service Excellence strategic deliverables. As the Supervisor, Service Caledon, you will perform the following duties, including but not limited to:

• Lead and motivate staff by example; be available and visible to interact with staff and customers to ensure consistent positive client relations that reflect the Town’s quality standards
• Establish and manage effective cross-functional relationships (internally and externally) in order to develop client service and process improvement solutions
• Oversee corporate business process revisions that better service delivery at the Town of Caledon and identify service gaps and opportunities and prepare recommendations for corporate adoption

The Ideal Candidate

We are seeking a customer focused professional with a post-secondary degree in Business Administration, Public Administration, or closely related field. Our ideal candidate has a minimum of 3-5 years related experience in client service role, preferably in a municipal setting and dealing with multiple service areas, and at least 2 years of leadership experience.

The ideal candidate will be proficient in MS Office (Word, Excel, Outlook) and additional experience with AMANDA, Vailtech, CRM, Work Order, and Asset Management software is considered an asset. We are seeking an individual with demonstrated customer service excellence, excellent verbal and written communication skills, superior interpersonal skills, and the ability to work in a fast-paced, high-pressure environment.

This position offers a salary range of $84,976.40 – $104,139.95 plus a competitive benefit package.

This is a resident role that requires working on site.

Satisfactory passing of a criminal record check, and proof of qualifications will be required of any successful candidate(s) for this position.

The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The Town is an equal opportunity employer that is committed to an inclusive and barrier-free workplace. If your application requires accommodation, please contact Human Resources at (905) 584-2272 Ext. 4738.