Responsible for developing and managing policies, programs, and practices related to the College’s Service System Manager (SSM) responsibilities for the Government of Ontario’s employment systems transformation strategy.

The Service Delivery & Quality Specialist develops policies and procedures for SSM operations and service delivery for the Service Provider network based on Ministry contracts, performance requirements and scheduled deliverables, including but not limited to; key performance indicators, service level standards, program delivery, accessibility, financial allocations and reporting, pay for performance criteria, and client outcomes.

The Service Delivery & Quality Specialist regularly collects and analyses demographic, performance and financial data to evaluate service provider performance to identify and mitigate risks, patterns, develop insights and recommend action plans.

The Service Delivery & Quality Specialist develops quality assurance and review procedures and implements them across the network; conducting both analytical and in person evaluations. This position also is the Lead for Ministry reporting and data collection

Please Note: This position has been designated as on-campus and is expected on-site 100% of the time., incumbent will also be required to travel regularly to all sites.

For More Information: For a complete job description, please refer to the document found here: Job Description

Explore what Fleming College has to offer and the beautiful communities we are surrounded by. Check out Life@Fleming.

What We Are Looking For:

As our ideal candidate, you will have a relevant 4 year degree in Business Administration, Quality Assurance, or related discipline. To compliment your formal education, you will have at least 5 years of related experience that includes:

• Experience in working with / in employment services sector
• Experience in complex data analytics including design, enabling technologies, reporting
• In addition, you can demonstrate that you have:
• Expertise to independently develop and recommend to the Director, policy, programs (including performance targets) and practices.
• Computer literacy and capability with software packages
• Consulting and dealing with multiple and complex clients including service providers, employers and job seekers.
• Ability to embrace diversity and inclusion and easily adapt in a challenging environment where a diversity of people, situations and issues are encountered.

Please Note – Admin

Please note that in addition to the salary range listed above, you will be eligible for performance-based incentives, in accordance with the College’s administrative compensation program and practices.

How To Apply

Internal Candidates can apply by going here: My Self Service > Recruiting > Careers or My Campus > Career Opportunities

External candidate can apply by visiting our website: http://www.FlemingCollege.ca/Careers.

Equity, Diversity & Inclusion

Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

We believe in and promote the rights of all persons with disabilities and commit to ensuring accommodations available throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform our Human Resources staff of the nature of any accommodation(s) that you may require to ensure your equal participation. To obtain a copy of this document in another format please e-mail HR@flemingcollege.ca.