Drive Muskoka is a thriving auto group centred in Huntsville, Ontario. We currently have a full-time Service Advisor position available in one of our service departments.

The Service Advisor provides vital and professional front-line customer service and sales for the Huntsville Honda Service Department.

Your Responsibilities:

• Greet customers promptly on the phone or in the dealership.
• Provide repair recommendations and write up repair orders.
• Provide accurate cost estimates, explaining the nature of the repairs needed.
• Manage customers’ expectations throughout the day and provide regular status updates.
• Schedule service appointments.
• Prepare accurate invoices and re-delivery.
• Verify warranty coverage for repairs including base, powertrain and extended warranties. Ensure all necessary documentation for warranty submission is with the repair order.
• Arrange customer transportation via shuttle as needed.
• Maintain current required manufacturer training.
• Provide an extraordinary experience for all customers while working in a fast-paced environment with multiple deadlines.

Your Background:

• You are organized and detail-oriented and enjoy a fast-paced atmosphere and have the ability to work retail hours including Saturdays as scheduled.
• You have a valid driver’s license with a clean driver’s abstract.
• You are fluent with computer systems. Experience with PBS or similar automotive system is an asset.
• The ability to drive manual and automatic transmission vehicles is helpful.
• Proven customer service skills are prerequisites to promote the department and help drive the retention, business development and customer service programs.
• Related automotive dealership experience is preferred, but not mandatory.
• If you have initiative and currently deal with the public in a sales capacity, this may be your opportunity to join a great team and start a long-term career.

We Offer:

We offer a great compensation package and performance bonuses as well as a full health benefits program, management support, team atmosphere, and training programs.

Qualified candidates will be contacted by phone and/or email. Due to the number of applications we receive, we will be able to respond only to those candidates who are selected for interviews, but we thank all candidates for their interest in our dealerships.

To Apply:

Please advise us if you require accommodation in the recruitment process.

Please submit your resume through Indeed or email to hr@drivemuskoka.com – we look forward to meeting you!