For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

To successfully set and prepare the banquet floor for meetings and functions as specified by event contracts, resumes, and supervisors in a congenial, friendly, helpful, and efficient manner.

• Arrive on duty on time with proper attire and prepared for the shift
• Participate in maintaining a clean and well-kept working environment
• Serve and clear plated banquet events (tray service)
• Serve and clear buffet banquet events
• Serve and clear reception banquet events
• Serve and clear coffee services
• Conduct yourself in an orderly and respectful manner at all times,
• Assist in facilitating all guest requests promptly
• Be hospitable, friendly, welcoming, and converse with guests
• Set tables & events according to Fairmont standards or as directed by Leadership
• Complete opening and closing duties as assigned
• Be aware of all hotel amenities & outlets
• Maintain good eye contact and personal service when interacting with all guests
• To be knowledgeable of the menu, dietaries, wine & beverages before service begins
• Conduct yourself within all policies set forth by the department and the Hotel
• To have knowledge of all tasks and the methods of service of all banquet setups
• Understand and carry out the servicing of all banquet event orders
• Ensure all allergies are safely catered for with an alternative that meets guest needs
• Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
• Adhere to alcohol handling procedures and policies ensuring responsible alcohol service
• Will work weekends, holidays, and shift work as scheduled
• Any other tasks as assigned

• Teamwork approach to all duties and helpful attitude with co-workers
• Efficient and effective approach to completing all tasks
• Food and beverage knowledge
• Previous banquet service experience and knowledge required
• Physically fit to transport and carry heavy equipment
• Smart Serve Certification

Physical Aspects of the Position include but are not limited to the following:

• Constant standing and walking throughout the shift
• Frequent lifting and carrying up to 35 lbs and occasional carrying & lifting up to 50lbs
• Constant pushing, pulling, lifting, and carrying
• Frequent ascending or descending, stairs and ramps

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Note: Must already be legally entitled to work in Canada to be considered for the position