Senior Property Manager Job at Brookfield Properties
Location
First Canadian Place - 100 King Street West
Business
At Brookfield Properties, our global network and relationships are here for our tenants and partners — wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don’t just coexist, but thrive. If you’re ready to be a part of our team, we encourage you to apply.
Job Description
Reporting directly to the General Manager, the Senior Property Manager is responsible for managing the day-to-day operations of First Canadian Place in Toronto. The job scope includes overseeing multiple departments including administration, tenant relations, retail, and building operations. The role is also responsible for overseeing contract management, financial reporting, and budgeting.
RESPONSIBILITIES:
Day to Day Operations:
- Manage and oversee the day-to-day operations of the property through the onsite management team and supporting departments.
- Manage the roll out and updating of leasing agreements, understanding the landlord and tenant obligations under all aspects of the lease.
- Manage the staff ensuring work is of a high standard and the workload is balanced.
- Manage/co-ordinate the contract RFP process, with the support of the corporate office, to ensure all contracts are current with the appropriate scope and best pricing.
- Ensure compliance with fire/life safety and health/safety policies and procedures.
- Manage all roof top antenna agreements and all safety code compliances related to the operation of the roof antenna system.
Financial Management:
- Produce annual budgets on behalf of the co-ownership as detailed in the Property Management Agreement.
- Ensure budgets are managed in accordance with budgeted approvals.
- Review and approve all expense accounts and Yardi invoices and trigger step up approvals.
- Ensure monthly and quarterly co-owner reporting is accurate and of high quality, with financial operating variances well defined.
- Ensure billable services are billed in accordance with approved budgets.
Tenant Relations:
- Proactively develop and maintain positive relations with all tenants.
- Ensure the delivery of superior service levels and appropriate response timelines are maintained, as measured and reported through the national service benchmarks report.
- Ensure KAM meetings are held with tenants in accordance with the defined policy and to meet the tenant’s expectations.
Accounts Receivable:
- Work closely with the Tenant Services /Accounting Team to monitor accounts receivable on a monthly basis to ensure all tenants are current.
- Identify problem accounts or developing issues and advise the General Manager as required
QUALIFICATIONS
SERVICE / PERSONAL SKILLS:
- Excellent interpersonal and communication skills both oral and written.
- Demonstrated flexibility, organizational and leadership qualities including strong people management, teamwork, coaching and mentoring.
- Demonstrated ability to work independently in a multi-task high pressure work environment.
- Professional with a positive attitude and mature, diplomatic demeanor
- Demonstrated analytical, conceptual thinking and solid problem-solving skills.
- Strong relationship management skills and customer service orientation
EXPERIENCE & TECHINCAL SKILLS:
- Minimum 10 years as a Property Manager of 1,000,000 sq. ft.
- Staff Management experience with multiple reporting departments.
- Preparation of property budgets and business plan experience
- Ability to interpret complex and detailed lease clauses and communicate to Tenants.
- Excellent negotiating, analytical and problem resolution skills
- Excellent project management abilities.
- Extensive knowledge of budgeting processes
- Strong working knowledge of MS Office.
EDUCATION/DESIGNATIONS/LICENSES:
- University Degree/College Diploma or work experience equivalent
- REIC, RPA or CPM designation (or working towards completion of designation)
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