PocketPills is Canada’s online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of pharmacists, engineers, designers and data scientists transforming a $42 billion industry. Through our easy-to-use app and website, members can fill prescriptions, order refills and consults with pharmacists—wherever and whenever they need. With a presence in every province and territory, we are committed to making medication more accessible and affordable for all Canadians. PocketPills is one of Canada’s fastest-growing healthtech companies, with over 200 team members and counting! We are a proudly people-first company with a 4.9 Glassdoor rating and 4.7 stars from our members on Google.

The role of Operations Manager requires the proven ability to drive process improvements in existing buildings and to keep pace with our explosive growth. You will be responsible for member experience, quality, and productivity metrics of our specific Operations site. If you are a healthcare enthusiast this is your chance to bring change and make history by joining PocketPills.

Responsibilities:

• Responsible for the overall direction, coordination, and evaluation of the operation.
• Standardizing, development, and rollout of operating procedures in pharmacy
• Accountability for setting and meeting operational goals.
• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
• Plan and monitor the day-to-day running of pharmacy operations to ensure smooth delivery of medications.
• Ensure that the company runs with legality and conformity to established pharmacy regulations.
• Ensure that the company operations conform to established pharmacy regulations.
• Ensure customer happiness even if it means thinking outside the box and not following established processes on occasions.
• Recommend software changes needed to achieve the above objectives.

Requirements:

• Excellent organizational and leadership abilities.
• Outstanding communication and people skills.
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously.
• Ability to think strategically and execute methodically.
• Ability to work in a fast-paced environment where continuous innovation is desired.
• Ability to develop and communicate to performance metrics (how, when, who).
• Ability to clearly communicate data insights to others.
• Willingness to roll up their sleeves and do whatever is necessary (owner mentality).
• Strong commitment to employee development, as well as an exceptional level of dedication, motivation, & intelligence.
• Detail-oriented and structured thinker.

Qualifications:

• Master’s in Business Administration, Degree in either Pharmacy, Engineering or Operations.
• Proven experience in Operations function with credible Success in a manufacturing, production or distribution environment; eCommerce or Start-up experience is a plus.
• Excellent knowledge of data analysis and performance/operation metrics.
• Strong oral and written communication skills.
• Ability to work in new areas, including picking up knowledge of the industry’s legal rules and guidelines.

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Vision care
• Life insurance
• Paid time off
• Flexible schedule