Senior IT Support Specialist

Who we are

CyberQP is a rapidly growing venture backed Software as a Service (SaaS) provider of Helpdesk Security Automation and Privileged Access Management (PAM) solutions for the Managed IT Services (MSP) industry. MSPs in 13 countries depend on CyberQP to deliver its critical solutions. CyberQP offers two products: Q Desk and Q Guard. Q Desk empowers help desks by minimizing costly password reset tickets, providing technicians with tools to resolve tickets faster and eliminating social engineering attacks. Meanwhile, Q Guard proactively secures MSP sensitive privileged accounts from both external and internal threats and saves time and money with automation. CyberQP HQ is located in Vancouver, British Columbia.

We are currently seeking an Senior IT Support Specialist. This is an excellent opportunity to grow your career and experience as the company grows. We are looking for a driven and creative IT professional to help build and expand our internal IT capabilities at CyberQP. In this role, you would support and improve IT services at a fast-growing, cloud-based, remote-first company. This role is based in Canada.

Responsibilities:

• Support a growing end-user environment of 40+ users with Mac, Windows, iOS, and Android devices.
• Manage and maintain 10+ SaaS solutions supporting the business.
• Maintain secure authentication and single sign-on through Azure AD.
• Collaborate with management to design and build role-based access.
• Design and automate new processes to help manage a dynamic and growing company.
• Order hardware and software to support globally distributed employees.
• Build processes and metrics to show the effectiveness of the program.

oCreate ticketing and SLA process.

oTrack service usage and project growth.

Required skills and abilities

• 5+ years of experience managing SaaS solutions
• 5+ years of experience supporting and troubleshooting end-user devices.
• Experience managing Azure AD, Microsoft Intune, and Microsoft 365.
• A strong customer service skills and mindset.
• Excellent problem-solving and troubleshooting skills.
• A self-starter who is constantly looking for areas of improvement.
  

Benefits and Perks

• Competitive salary
• High-quality Health, Dental and Vision Insurance
• Paid Time Off (PTO) plus Company Holidays
• Cell phone allowance
• A flexible remote or hybrid work model to promote health and safety, and an optimum work/life balance for staff and their families.
  

Our Commitment

CyberQP is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We believe in equal treatment and opportunity for all staff and strive to actively build a diverse workforce where everyone is treated equally. Everyone has a responsibility to treat others with dignity and respect, and make sure all people feel included and have access to the same opportunities. We actively strive to create an environment where all persons are able to share their ideas, beliefs, and skills. We are proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.