Salesforce Administrator Job at Third-Party Job Posts
Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its award-winning front desk, revenue, distribution, guest acquisition and guest engagement solutions seamlessly combined in a single unified system.
Behind the Cloudbeds platform is a growing team of 700+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.
From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values that allow our team to thrive. This means we:
- Hire the best people around the world;
- Emphasize the value of results over hours put in;
- Provide flexibility in working hours and locations;
- Foster an inclusive environment that celebrates bold thinking and diverse perspectives;
- Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.
As the Salesforce Administrator, you will support the execution of Cloudbeds' tech-driven Customer Service & Success operations.
This role will be responsible for enhancing and scaling Cloudbeds' use of Salesforce across the organization, with a team of like-minded administrators. From creating complex Flows to implementing new connected applications, our Salesforce admin team works with stakeholders throughout the organization to ensure the company's day-to-day operations are running smoothly.
We have grown from 100 users to over 500 in a matter of two years which has increased the complexity of the processes and the way teams interact cross-functionally. As a Salesforce Admin, you will be expected to know and execute best practices based on your understanding of the platform.
Location: Remote - Latin America OR Canada
What You Will Do:
- Creation and maintenance of insightful reports, dashboards, workflow rules and sharing rules
- Perform all tasks related to the day-to-day operations of Salesforce and related systems including (but not limited to) user management, bulk data inserts/edits, creating and maintaining custom objects and fields, maintenance of page layouts, Flow configurations, assignment rules, approval processes, Lightning apps, and support of Salesforce AppExchange packages
- Develop and execute mechanisms used to manage the business, including workflow processes, and other automations. Help identify and implement new system features and functions in response to business needs
- Respond to issues or questions from users, resolve technical and functional support issues, manage data loads, review data quality and provide training on new features and functionality
- Perform daily reviews of user and system errors, correcting or escalating as appropriate.
- Interpret stakeholder requirements to implement workflows supporting department processes and KPIs
- Plan, prioritize, and provide insights based on your experience
- All other duties or special projects as assigned
You'll Succeed With:
- 2+ years of experience with Salesforce.com Administration
- Experience with using Flow for complex configurations
- Experience with data and using various data migrations tools including Salesforce Data Loader and Data Import Wizard
- Ability to move configurations from Sandbox to a Production org with no impact to the business
- Experience gathering business requirements and defining implementation plans
- Extensive knowledge and experience in Microsoft Excel preferred
- Exceptional people skills with the ability to effectively interact and work with diverse personalities
- Salesforce Administrator Certification 201, Salesforce Sales Cloud Consultant Certification, and/or Platform App Builder certification preferred
- Fluent written and spoken English
#LI-MM1
Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we'll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!
Company Awards to Check Out!
- Fastest Growing Companies | Inc. 500 (2018 & 2019)
- Best Places to Work | Inc Magazine (2017 & 2018)
- Best Places to Work | HotelTechReport (2018, 2019, 2020, 2021)
- Best Property Management System | HotelTechReport (2021, 2022)
- Best Hotel Management Software | HotelTechReport (2022)
- Start-Ups to Watch | Forbes (2018)
- Best Startup Employers | Forbes (2020, 2022)
- Technology Fast 500 | Deloitte (2019, 2020, 2021)
- Top 100 North America | Red Herring (2020)
- Connect MIP Award (Technology)
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions please contact our HR team by phone at 858-201-7832 or via email at accommodations@cloudbeds.com.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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