Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Room Reservations Coordinator

We are seeking a highly energized, organized and professional candidate to assist in leading our Room Reservations team at the Castle in the Rockies!

Are you an individual with a high level of attention to detail and have a gregarious personality? Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

• Assist with the day-to-day operations of our segments.

• Consistently offer professional, engaging and friendly service
• Act as key resource for our segments of reservations knowledge
• Update package information and communicate details to pertinent departments
• Assist with managing the hotel inventory; category oversells, hotel oversells and spearhead inventory challenges for at capacity dates, working with all segments to find solutions
• Foster strong relationships with GRC, Front Office, Fairmont Gold, Concierge, Resort Activities, F&B and Sales teams
• Assist Reservations and Operations teams with interpretation of new and existing rate code/promotions, tour/wholesale and group contracts
• Assist with monitoring of all Reservations common inboxes and ensure correspondence of emails within a timely manner
• Support reservations agents with billing, and the making of reservations in all segments during high demand periods
• Assist with turning and auditing of Group contracts as well as ensuring inventory is holding properly on the correct grids
• Build and maintain rates, packages within Reservations System per specification of Group Contracts
• Ensure monthly group contract audits are completed by deadlines
• Attend group pre-cons when required
• Assist with handling any escalations and guest complaints or other reservation concerns
• Follow and champion any assigned hotel committees
• Create and implement Reservations training guides - update SOP’s, tracking documents and communicate these effectively to the Reservations team
• Work closely with other departmental Coordinators to be able to assist in all segments as required
• Other duties as assigned

Your experience and skills include:

• Previous Room Reservations, hotel operations or sales experience is an asset
• 18 months+ commitment to role
• Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong working knowledge of Opera Property Manager System (PMS)
• Working knowledge of Central Reservations System (CRS) is an asset
• Able to work with little supervision
• Passion for hotel operations with a strong attention to detail
• Strong communication, interpersonal and problem solving skills
• Excellent written and verbal skills required
• Strong computer skills with a working knowledge of Word, and Excel
• Professional Presentation with ability to work well under pressure in a fast paced environment

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in Canada Western Mountain Region, please visit www.fairmontmtnjobs.com