This is a remote position and can be located anywhere in Canada.

AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE.

Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

We reduce barriers between information and care for those who deliver or consume health services and products and whose roles or care are hindered by fractured, inaccessible or complex information systems.

Let’s make a difference!

BE PART OF THE TEAM WORKING TOWARDS #BETTERGLOBALHEALTH

This role is responsible for the management of Project Delivery staffing needs by gathering, assessing, forecasting and supporting staff needs for internal and external projects. Monitoring resource utilization is a major component of this role.

Responsibilities:

• Manage an enterprise resource management and planning process to ensure optimal utilization of a company’s resources.
• Collaborate with team managers and project managers to ensure accurate planning and allocation of resources on projects. Monitor and report on the utilization and productivity of project staff.
• Ensure effective and timely documentation and reporting of processes (e.g. weekly utilization report, etc.).
• Monitor and manage employee workload, utilization, and overtime hours.
• Develop a skills matrix to manage the forecasting and allocation of project staffing needs.
• Assign available staff to projects in accordance with their skillsets, availability and capacity.
• Be the expert on all the current and upcoming projects along with business development activities and be able to plan resourcing accordingly.
• Provide project managers with support when it comes to resource management issues or improving resource management processes.
• Collaborate with various levels and positions internally to understand project needs and effectively manage a bench of all resources, internal and external staff.
• Support department and team managers with reporting requirement gathering and development for continuous improvement of resource utilization (dashboards, reports, etc).
• Support in the planning, development, and rollout of key defined OKRs, KPIs, policies, procedures, and other specified project resourcing requirements.
• Support and resolve resource conflicts and shortages through resource management techniques, reallocating resources, assigning more staff, etc; inform management of any issues related to inability to meet clients’ needs due to resourcing.
• Accountable for ensuring that all working hours are accurately reported on a daily or weekly basis.

Requirements:

• 5+ years of experience in a similar role, having developed and managed an enterprise resource management process, including metrics on resource utilization.
• An understanding of project management, business processes, and talent management.
• Intermediate level Excel capabilities (pivot tables, charts) required.
• Familiarity/ Experience with Project Planning, resource management tools (i.e. Oracle NetSuite, Smartsheets, JIRA, Confluence, HubSpot).
• Excellent problem recognition, root cause analysis, and problem-solving abilities along with proven analytical, financial, and reporting skills.
• Demonstrate a level of technical proficiency in Microsoft Office and Google Suite.
• Understanding of professional service operations and resource management.
• Interpersonal interaction skills (effective communication, negotiation, collaboration, the ability to be diplomatic).
• Ability to prioritize and manage multiple tasks efficiently and work with an advanced level of autonomy.
• Experience or knowledge in electronic health records or systems implementation projects is an asset.

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values and because our people are the foundation of our success, we remain dedicated to building diverse and inclusive teams. We welcome and encourage candidates of all backgrounds to apply. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.


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