We are looking for someone who is passionate about the outdoors and who also enjoys computer-based work. As a Reservations and Guest Experience specialist, you understand that having someone choose Spirit of the West for their hard-earned vacation takes being a good listener who responds to questions promptly and effectively and who builds confidence in our offerings. Every day, you’re helping guests select the tour that best suits their needs and interests, completing the reservations process, helping them get prepared for their tour, ensuring their specific needs are taken care of while on tour, and following up post-trip. As the first point of contact for all guests, you must be able to communicate effectively via email and phone. You’re organized, always thinking ahead, and happy to help out where needed.

Work can be remote in the non-operational season but will require on site work on Quadra Island, BC between (May- October).

Areas of Responsibility

Your main goal is to assist guests with reservations and then support them before and after tours. To reach this goal, you are responsible for:

• Tracking and following up with inquiries
• Supporting guest reservations and questions as they prepare for their tour
• Managing guest information and trip details
• Engaging with a variety of team and individual task based projects, such as supporting communications, updating manuals and helping with sales campaigns and content
• Supporting the base and summer staff with various tour preparation tasks
• Contributing to and nurturing a positive, team-oriented working environment

Qualifications & Requirements

• Personal experience in the outdoors (kayaking and camping experience an asset)
• Experience with sales, customer service and reservations
• Excellent written and verbal communication skills (fluent English required)
• Comfortable with digital technology and desire to continue to learn and engage with digital products e.g. Google Suite, Outlook, Slack, project management software (Asana or similar), CRM (Hubspot or similar etc.)
• Proficient at working with Google Workspace: Drive, Docs, Sheets etc
• Proficient in data entry and spreadsheets
• Highly organized, thrives in a self-directed environment with the ability to pivot as needed
• Excellent time management skills with the ability to multitask and prioritize
• Able to build and maintain positive, professional relationships with clients and colleagues
• Be willing to work weekends (year-round) and evenings (during summer months)
• Drivers license (willingness and ability to get class 4 license if required)
• Knowledge and understanding of the sea kayak industry (not required but considered an asset)

Personal Qualities

• Aligns with the mission of the company to inspire, educate and empower people to connect with and protect wild spaces, places and creatures while providing top-notch, safe, fun and educational vacation experiences
• A hard worker who takes pride in their work and works until the job is done and done well
• Team player and share the company’s values around environmental stewardship, mindful leadership, openness, collaboration and trust
• Ability to communicate effectively and constructively with people of all ages
• Ability to maintain a high degree of emotional intelligence, sound judgment and discretion
• Enjoys living and working on a remote and rural island

Remuneration & Benefits (based on 40 hrs/week or pro-rated to amount worked)

• $24 - $27/hour for qualified applicants who are able to meet all of the duties and responsibilities as outlined above
• 4% vacation pay on all wages (in lieu of paid vacation time)
• Health & Well Being Stipend of $500/year (based on full-time work)
• Access to the Employee Assistance Program including free, confidential counseling
• 1 day (8 hours) paid volunteer time per/year (as per date of hire) to give back to the community and causes you care about
• 2 paid days off to attend to family/personal matters
• 5 sick paid sick days as per BC Employment Standards Act
• Access to pro-deals on outdoor gear
• Access to kayaks - borrow kayaks anytime (when available and after completing safety training). If you are accompanying a group of friends and we have kayaks/gear available, we may be able to loan kayaks to you and your group free of charge
• Access to funded training for ongoing professional development related to the position. Up to two weeks paid time to attend approved training courses

How Spirit of the West supports this role

• Subscriptions to various cloud-based organizational software systems
• Access to training for ongoing professional development
• Continued subscription to unlimited health and wellbeing counseling for all employees
• Weekly scheduled times for meeting with owners and other managers to support communication and ensure we all are working together toward our goals.
• Ongoing mentorship from senior staff

Background Information about Spirit of the West

Spirit of the West Adventures is based on Quadra Island, BC the traditional unceded territory of the We Wai Kai people. Quadra is a beautiful remote, rural community of approximately 3000 year-round residents. It is a 10-minute ferry ride from Campbell River on Vancouver Island which is a community of 35,000 residents with access to just about every service required or desired.Click here to learn more about Quadra Island. Spirit of the West Adventures offers multi-day guided sea kayaking tours with the help of a seasonal team of upwards of 50 employees in our operational season and a team of between 5-8 year-round. We are a tight-knit team who truly care about what we do, our colleagues and our community. Housing is not included as part of this position, but we are happy to help make local connections. Expect rent to range from $800- $1500/month for most types of accommodation or for the hearty types we do have a few staff camping spots. A car or willingness to bike in all sort of conditions on a hilly island are required as there is no public transportation

We are an equal opportunity employer and value diversity. We strive to create a culture that does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Learn more about Spirit of the West Adventures atwww.kayakingtours.com

Job Type: Full-time

Salary: $24.00-$27.00 per hour

Benefits:

• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Heriot Bay, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 2023-01-16

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