INTRO
The Records Assistant provides general records management and document control services to ensure CNL’s information assets are managed in accordance with well defined policies, procedures, processes and practices in order that records may be retrievable in the future to support department requirements.

DUTIES

• Acts as the main contact to answer routine questions, obtain and provide information to stakeholders within and outside the organizations ensuring timely and accurate response.
• Organizes, prioritizes, assembles, edits and formats technical reports to make them consistent, accurate and valuable; expedites these, when required, to customers before the established deadlines
• Provides general assistance to the staff within the Department by issuing and/or filing correspondence.
• Queries and prepares standard reports in support of the Department Manager and staff.
• Provides guidance and support to other department employees on the records management and information systems.
• Processes and performs data entry into a database or electronic filing system. Maintains hard-copy and soft-copy filing systems.
• Implements internal quality controls as well as security measures for the records management system.
• Provides backup support to other sections, or other roles within the same section.

QUALIFICATIONS
Education

• Successful completion of secondary school (Grade 12) with 1-2 years of related experience or college diploma in a related discipline and one year experience.
• Works towards the Records Management Certification.

Abilities and Skills

• Detail-oriented to identify discrepancies and errors in formatting and coding of documentation as well as any inconsistencies in metadata and records.
• Oral and written communication skills to relay information one-on-one to interpret existing procedures to customers and coworkers.
• Tact and courtesy in dealing with internal customers.
• Ability to get and maintain Level 2 Security Clearance.

Job/Industry Specific Knowledge

• Knowledge of Microsoft Office Suite and Adobe to filter reports, capture documents in PDF format, format documents, and prepare them for archival, modify existing procedures and create flowcharts.
• General knowledge of the internal database to search, validate, issue, archive and process documents.
• General knowledge of company and divisional standards of document control, records management and archival of engineering/project records and their associated documentation.

CNL is committed to providing an atmosphere free from barriers that promote equity, diversity and inclusion in achieving our mission. CNL welcomes and celebrates employees, stakeholders and partners of all racial, cultural, and ethnic identities.

CNL also supports a workplace environment and a corporate culture built on our Core Values: Respect, Teamwork, Accountability, Safety, Integrity and Excellence, which encourage equitable employment practices and career prospects inclusive of accommodations for all employees.