Department: Service

Title: Service Receptionist

Reports To: Service Manager

Status: Full-Time, Permanent role with Company Benefits

About Our Organization:

We are a leading luxury dealership serving the Lower Mainland. We believe our people determine our company's success.

We pride ourselves on providing first-class service and a unique purchasing experience to our clients. We carry forward our winning business formula to build and empower our team of 200+ talented individuals.

Together we promote:

• A respectful and professional environment

• Supportive and collaborative teams

• Personal & career growth, as well as development opportunities

We continue to foster an environment of growth and success through regular asses.

Benefits:

• Company events

• Employee assistance program

• Extended health care

• Store discount

• Vision and dental care

Summary of Position:

The Service Receptionist is responsible for the timely picking up of all service calls, greeting walk-in clients, making appointments efficiently and providing administrative support to the department. Additional duties include parts special order follow-up and Service marketing via the Customer Reminder System (“C.R.S.”). The Service Receptionist must present a personable, knowledgeable and professional image as this person is the ambassador of Brian Jessel BMW Service.

Accountabilities & Responsibilities:

• Provide friendly, professional, and courteous customer service

• Meet and greet all clients in the showroom or on the lot and direct them to the appropriate person or department

• Answer service switchboard and direct all calls to the appropriate department, person or voice mail / timely answer of all Service Department general emails

• Ensure customer needs are addressed and answered, or guide them to the appropriate party that can assist with their request

• Monitor the meeting and greeting of clients and assist drive-thru staff if necessary

• Responsible for efficient and knowledgeable appointment scheduling, appointment confirmation phone calls, follow up phone calls and updating the database with appointment cancellation

• Books valet pickup services for clients and confirm the valet appointment the day prior with both parties

• Create and update Customer Files (Address, phone number etc.)

• Maintain the Service Cash Float (Cash Register)

• Daily accounting cash out of revenue received in Service

• Update and maintain the Courtesy Car/Valet Pick-Up logbook

• Advice Service Advisors of next appointment and take/ communicate messages for them

• Work with Drive-Thru and Lot Staff when coordinating pick up and drop-offs

• Provide administrative support such as general filing and photocopying, ordering of supplies/forms, and photocopying service forms

• Responsible for sending service mail

• Maintain the cleanliness of the service customer lounge

• Maintain a clean and professional image

• Responsible for coffee area cleaning and replenishment

• Use MS Office to create spreadsheets, transcribe correspondence, memos, short reports, and other documents as requested

• Adheres to Company Uniform Policy

• Greeting/Screening clients (to today’s new Covid regulations and Brian Jessel’s policies)

• Accounting / Deposit duties

• Booking appointments

• Performing check out and check in of in house loaner cars with clients

• Coordinate any sold loaner cars with Sales Dept.

• Manage the fleet; ensuring cars are in condition, sanitize, schedule vendors if needed, reserve cars requested by advisors

• Train/coach any new lot staff members

• Supervise/delegate any tasks to other lot staff members

• Other duties as assigned by management

Job Qualification Requirements:

• Post-secondary administrative training or equivalent experience

• Minimum 2 years of reception or in-person customer service experience

• High Customer Service Skills, Active Listening

• Strong interpersonal and relationship building abilities

• Ability to work with all levels of management and staff

• Ability to work independently and take initiative, with little or no supervision

• Ability to work in a high volume and fast-paced environment

• Detail-oriented and possesses strong organizational skills

• A team player capable of interacting professionally with both staff, distributors and customers

• Ability to function in a high volume, fast-paced work environment

• Adaptability and flexibility to deal with last-minute changes to ensure the highest level of service

• Software skills assets: Reynolds, REX, ISPA, MS Office (Word, Excel, Outlook)

• Able to work under pressure and strict deadlines

• Strong time management skills

Work Environment:

Our hours of operations are below. The hours and days of work are dependents on your role with a 40-hour workweek for full-time employment.

• 9:00 am to 7:00 pm Monday to Thursday

• 9:00 am to 6:00 pm Friday

• 9:00 am to 6:00 pm Saturday

• 12:00 pm to 5:00 pm Sunday & Statutory Holidays

You can also apply on our website

Online: Please visit our career website expressing your area of interest and qualifications. We thank everyone who has taken the time to apply; however, we will only be contacting shortlisted candidates when suitable positions become available in the near future.

Application Link: https://www.brianjesselbmw.com/careers/ or https://bjbmw.dphr.app/careers/0b3fa6ec-f3a6-969d-ed74-f82b59aae68e&en

Learn more about us: https://www.brianjesselbmw.com/ / https://www.brianjesselbmwpreowned.com/en-CA/home

or visit our Youtube channel: https://www.youtube.com/user/BrianJesselBMW