Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve.

When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the Northwest Territories, as well as Southern hubs in Ottawa, Montreal and Edmonton.

Learn more at canadiannorth.com

Ramp & Cargo Trainer Ref. # C12777

Position(s) Available: 1 (Full Time)

Closes: 2023/05/18

Location: Iqaluit

Other Details: Reporting to Supervisor, Cargo & Ramp Training & Standards. Rotational position 3-weeks on, 3-weeks off.

Level: Non-Bargaining

Benefits:

Benefits vary by position. All Canadian North employees are eligible for:

• Health, Dental, and Wellness benefits
• Free/reduced rate flight & cargo privileges
• Retirement plan
• Referral program

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Actively participate in the Company's Safety Management System (AQD) for Auditing and assisting in investigations;
• Evaluate training needs to ensure exceptional services to all Cargo and Ramp facilities in the Canadian North network;
• Assist in the development of training programs and curriculum to address training requirements (Articulate/ Powerpoint);
• Support Virtual learning/E-Learning/in-class and “on the job” Learning for the department
• Train all programs that are needed for the Cargo and Ramp staff;
• Present technical information in the classroom environment. This includes being aware how to support virtual learning/ e-learning/ in-class and “on the job” learning;
• Make recommendations to the Supervisor and advise when additional tools, resources and training may be required to provide exceptional customer service;
• Conduct evaluations to ensure Canadian North's policies and procedures are consistent throughout the network;
• Ensure all training is kept current in the Canadian North LMS (Learning Management System) SUM TOTAL;
• Conduct Training;
• Ensure material is readily available in Sharepoint/SumTotal for the frontline (example Bulletins and Memos to the correct distributions;
• Travel as needed;
• Other duties as required.

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• High School diploma or equivalent related work experience;
• Willingness to travel extensively (60% of the time);
• Strong Microsoft Office Skills and experience;
• Proven interpersonal skills in dealing with both the external and internal customers;
• Minimum 2 years’ experience in a Cargo and/or Ramp environment and/or training environment;
• Organizational and time management skills;
• Ability to manage projects from beginning to end;
• A high degree of self-motivation and commitment to work in a fast paced, dynamic environment;
• Demonstrates exceptional written and verbal organizational and training skills;
• Strong ability to motivate employees to learn and apply skills;
• Two to three years of Customer Service experience;
• Experience in mentor/trainer role considered an asset;
• Ability to obtain and maintain required security clearances;
• Knowledge of Canadian North Cargo standards and procedures considered an asset;
• Bilingualism in French considered as asset;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
• Rotational accommodation provided.

Apply in writing with a cover letter and résumé to:

Canadian North Human Resources Department
Email: recruit@canadiannorth.com
Fax: 613-254-6280

Internal and External candidates will be interviewed simultaneously. Only successful candidates will be contacted for interviews. Canadian North is committed to employment equity.

This advisory was posted on May 11, 2023.

Equal Opportunity Employment

Canadian North is an equal opportunity employer. Members of designated groups (Inuit, First Nations, Métis, Women, Visible Minorities, and People with Disabilities) are encouraged to apply and self-identify.

About Us

Canadian North is 100% Inuit-owned by Makivik Corporation and the Inuvialuit Development Group. We serve an incredibly small and widely dispersed customer base, which represents less than 1% of the population in Canada. Our flights enable the movement of people, food, and medicine, while providing access to crucial medical care and government services.

Nearly all of the communities we serve have no road or rail access, meaning the residents are completely dependent on air service for all aspects of life. We are uniquely equipped to meet this challenge head on with our diverse fleet of aircrafts capable of serving in varied environments from snow to ice to gravel.

One-third of the Canadian North team live and work in the Arctic with around 200 Inuit contributing to all areas of our organization, including as board members and senior leadership.

Our mission is to meaningfully improve the lives of our people, our customers, and the communities we serve. Our vision is to be respected within Canada’s North as a dynamic and caring airline, diversifying to serve other geographies and markets by leveraging our skills and resources. Our values are safety, integrity, teamwork, innovation, service excellence, community, and respect.