At the Shell Aerocentre you will find a very dynamic work environment, with an ever-changing demand. At an FBO such as the Shell Aerocentre, a ramp agent can expect to handle all types of aircraft including, small piston aircraft, helicopters, private/business jets, commercial airliners and freighters, government aircraft, and some of the largest aircraft in the world.

Aircraft Ground Handling:

• Baggage/Freight Handling – The loading and unloading of chartered aircraft, with a heavy manual handling component at times. For this reason, an applicant must be physically fit to lift up to 75lbs continuously.

• Operation of Ground Service Equipment (GSE) – The operation of various GSE including baggage and towing tractors, lavatory/potable water service equipment, belt-loaders, split-deck loaders, towable ground power and air conditioning units, portable staircases, baggage carts, snow removal equipment, etc.

• Aircraft Towing & r& Parking – The use of towing tractors and aircraft specific tow-bars to reposition aircraft from apron to hangar, apron to apron, maintenance purposes, departures, and some arrivals.

• Aircraft Marshaling & r& Apron Movement – Parking/maneuvering planning and execution, understanding aircraft dimensions, active marshaling, and communication.

• Communication – The use of handheld radios to communicate with other employees on shift.

Customer Service:

• Passengers/Aircrew – Line Techs are often the first individual a passenger will see upon arrival, and the last individual prior to departure. For this reason, good people skills and a pleasant demeanor are a requirement.

• Hangar Tenants – The ability to plan and communicate with hangar tenants in a proactive and constructive manner.

• Communication – The effective receipt and relay of customer/tenant requirements through the use of company telephones, air-to-ground radios, and email.

Schedule Types:

• Shift Work – As a 24/7 business, all ramp agents are scheduled in various types of shifts. Shifts range from early mornings to afternoons, to overnight shifts. Currently hiring for 12hr shifts on a 2-2-3 schedule.

• Team Work – During busier periods, a ramp agent must be able to work well with their coworkers to build and execute plans as a team. Strong communication and improvisational skills are required during these times.

• Lone Work – At times a ramp agent may be working primarily on their own. For this reason they must be self-motivated and able to complete tasks, make decisions, and improvise independently.

Related Skills/Experience:

• Manual Labor – Physical fitness to lift, carry, stack, pull, and drag objects up to 75lbs continuously

• Technological Aptitude – Microsoft Office, Google Drive, Android

• Experience working with aircraft – Ground Handling

• Customer Service – Experience working with VIP customers

House Keeping:

Ramp Agents are expected to complete various types of housekeeping related tasks. These tasks include, but are not limited to:

• Hangar cleaning (floors, windows, etc.)

• Office maintenance

• Some landscaping

• Snow removal

Related non-aviation specific Experience:

As aviation is a fairly niche industry, some examples of industries that may provide a similar dynamic of experience could be:

• Restaurant/Kitchen Work (slow periods with unpredictable rush periods)

• Military/First Response (ever changing work environment, quick thinking)

• Transportation/Shipping (driving and safe operation of motor vehicles)

Candidacy Assets:

• At least one year of experience in aviation, specifically in ground handling

• Transport Canada Security Clearance or RAIC (Red Pass)

• Edmonton International Airport Airside Vehicle Operators Permit (AVOP D/A, or D)

• Radio Operator’s Certificate

• First Aid, Transportation of Dangerous Goods (TDG), WHMIS certificates

• A genuine interest in Aircraft and Airport Operations

Job Types: Full-time, Permanent

Salary: From $18.00 per hour

Benefits:

• Dental care
• Disability insurance
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 12 hour shift
• Day shift
• Night shift

Supplemental pay types:

• Overtime pay

Work Location: One location

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