(Bilingual) Operations QA Specialist

Role and Responsibilities:

We are looking for a detail-oriented Quality Assurance Specialist to oversee all quality assurance

activities. This individual will be required to comfortably navigate iApplication, Virtgate, Platform, Gmail and other legacy databases. They will be expected also to perform certain miscellaneous tasks and projects assigned to them by their manager. The quality assurance specialist's responsibilities include developing and implementing quality assurance policies, conducting reviews and inspections, identifying production, process, or product issues, and

presenting solutions. To be successful as a quality assurance specialist you should be incredibly thorough and able to help our company maintain the highest quality standards.

Quality Assurance Specialist Responsibilities:

● Identify training needs and take action to ensure department-wide compliance

● Assist operations by tracking, documenting, and reporting quality levels/KPIs

● Investigate reports of product quality issues and ensure resolution in accordance with the company guidelines and regulatory requirements

● Provide training and support to quality assurance team members that covers systems, policies,

procedures, and core processes

● Ability to work independently and proactively communicate obstacles

● Addressing and discussing issues and proposed solutions with superiors

● Documenting quality assurance activities and creating audit reports

● Making recommendations for improvement

● Creating training materials and operating manuals

Quality Assurance Specialist Requirements:

● Post-secondary education in a related field

● Fluent in English and French is required

● Certificate in quality assurance is an asset

● 2-4 years’ previous experience in quality assurance or a similar field

● Working knowledge of tools, methods, and concepts of quality assurance

● Excellent written and verbal communication, English and French

● Excellent data collection and analysis skills

● High degree of proficiency navigating software applications

● Strong attention to detail

Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in North America. We offer comprehensive Life Insurance products that help many North American with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 13 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Job Type: Full-time

Benefits:

• Dental care
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Application question(s):

• Do you have Insurance Experience?
• Do you have experience with iApplication, Virtgate Platform?

Experience:

• Quality assurance: 2 years (required)

Language:

• Are you fluent in English and French? (required)

Work Location: Remote

Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.