We currently have a Regular Full-time opportunity for a Patient Services Partner in the Audiology department at Bayview campus.

Summary of Duties

The PAA is responsible for the co-ordination of patient flow and patient activities; administrative services for Audiology/Cochlear/Hearing Aid Centre ambulatory clinics; maintenance of patient records, staffing, scheduling, payroll, processing purchasing of supplies and processing bill/invoice payments, and other duties as required/delegated.

Qualifications/Skills

• One year of Community College required.
• Medical Terminology course required.
• Candidates who have successfully completed the Hospital's PAA training and met the requirements of the Performance Management Program (i.e. confirmed in the PAA role) will be given priority consideration.
• Must achieve successful completion of Sunnybrook Health Sciences Centre’s PAA training within specified timeframe.
• One year of Administrative/Business experience required; in a health care setting preferred.
• Demonstrated effective Person-Centred Care/Customer Service behaviour.
• Working knowledge of software packages such as MS Word/Windows, OSCAR and QuadraMed are preferred.
• Proven accurate keyboarding skills at 40 net w.p.m. OR data entry at 106 net keystrokes per minute.
• Demonstrated ability to organize work effectively with adaptability, as well as work at a fast pace in an unpredictable environment.
• Excellent problem-solving, interpersonal and communication skills: oral, written and comprehension.
• Tact and diplomacy in handling and dealing with confidential information; sensitivity working with hearing impaired, oncology populations.
• Demonstrated ability to work effectively in an interprofessional team environment.

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 230986 to:

Human Resources

Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.