* Please note this is a seasonal position ending April 15, 2023 *

Customer Service professionals, working in a fast-paced airport environment. Providing customer service, ticketing, check-in processing and luggage claim handling and service assistance to all travelling customers.

Job Location: Ottawa International Airport (YOW)

Main Accountabilities Include:

• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation
• Assist customers with special needs and unaccompanied minor
• Ensure accuracy of all weight and balance requirements
• Promptly handle all customer service complaints with a focus on a positive resolution
• When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors
• Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
• Ensure the safe and secure operations in accordance with the highest possible standards
• Ensure tasks are performed in accordance with the company and airline specific procedures and policies
• Required to attend the mandatory training imposed by the company and airline as per job role
• Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds
• Promote a professional image at all times and comply with company uniform standards
• Assist passengers with Reduced Mobility
• Other duties as assigned

Qualifications and Experience:

• Must be at least 18 years of age and legally able to work in Canada
• Must have high school diploma, GED or equivalent work experience
• Must be able to speak, read, and write in English
• Must complete and pass initial new hire classroom and on-the-job training
• Must be able to hold and maintain all required airport security clearance
• Reliability, our customer and your fellow employees rely on you
• Must be available and flexible to work variable shifts including weekends and holidays
• Must be comfortable working in an airport environment
• Position requires long periods of time at the ticket counter and gate check-in areas, must be able to stand for prolonged periods of time

Required:

• Must have Canadian PR, Work Permit or Citizenship status to Apply
• Flexible to work various shifts

Job Types: Part-time, Seasonal

Pay: From $16.25 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location

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